Claims Handler - Hybrid, Growth & Benefits

Dynamite Recruitment; Langstone; Hybride; GBP 29 000 - 35 000; Plein temps

Avantages offerts par ce poste

Hybrid working after probation

Free on-site parking

Free Health Cash Plan

Free annual travel insurance

Discounts on insurance products

On-site gym and facilities

Full training and development

Excellent career progression

Résumé du poste

Dynamite Recruitment is seeking a Claims Handler/Customer Service professional to join our established organisation in Portsmouth. You will handle customer queries by phone and email, assess and investigate claims, check policy cover, gather information and support documentation, and negotiate settlements where appropriate.

The role starts on 23 November 2026, with a 7-week full-time training programme Monday to Friday, 9:00-5:30.

Qualifications

• Previous customer service experience.
• Experience in a call centre or insurance environment is useful but not essential.
• Strong telephone and written communication skills.
• Good numerical ability and attention to detail.
• Proficient computer skills; organised under pressure.
• Friendly, empathetic approach with ability to multitask and meet deadlines.

Responsabilités

• Handle customer queries by phone and email.
• Assess and investigate claims and check policy cover.
• Gather information and supporting documentation.
• Provide clear and helpful information to customers.
• Negotiate and settle claims where appropriate.
• Manage a high volume of work with accuracy.
• Provide a professional and empathetic service.

Connaissances

Previous customer service experience

Call centre experience

Telephone communication

Written communication

Attention to detail

Computer skills

Organised under pressure

Numerical ability

Empathetic approach

Multitasking & deadlines

Description du poste

Dynamite Recruitment is seeking a Claims Handler/Customer Service professional to join our established organisation in Portsmouth. You will handle customer queries by phone and email, assess and investigate claims, check policy cover, gather information and support documentation, and negotiate settlements where appropriate.

The role starts on 23 November 2026, with a 7-week full-time training programme Monday to Friday, 9:00-5:30.