Vehicle Claims Specialist – Fast, Customer‑Focused

ACTIVATE GROUP LIMITED; Cambridgeshire and Peterborough; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

33 days holiday

Health cash plan

Enhanced family pay

Life assurance

Free breakfasts and fruit

Birthday surprise

Job summary

Activate Group Limited is seeking a proactive Claims Handler to join the Customer team in Peterborough. You will manage vehicle claims end to end, ensuring professional service and SLA adherence across a busy contact centre environment.

You’ll work with bespoke software, prioritise workload, and deliver timely updates to customers and managers while supporting a growing UK business with genuine development opportunities.

Qualifications

• Experience handling vehicle/fleet claims.
• Understanding of repair lifecycle.
• Excellent customer service.
• Able to manage high volume of calls.

Responsibilities

• Make and receive outbound calls to customers, clients, 3rd parties and repairers.
• Manage queries end to end from first contact to resolution, escalating when necessary.
• Use bespoke software and databases to record and maintain information for each claim.
• Manage own workload, prioritise tasks, and complete all duties.
• Provide accurate updates to team managers and customers.
• Ensure SLAs are met and exceeded.

Skills

Claims handling

Customer service

Communication

Call volume management

Time management

Repair lifecycle understanding

Tools

CRM software

Repair management software

Job description

Activate Group Limited is seeking a proactive Claims Handler to join the Customer team in Peterborough. You will manage vehicle claims end to end, ensuring professional service and SLA adherence across a busy contact centre environment.

You’ll work with bespoke software, prioritise workload, and deliver timely updates to customers and managers while supporting a growing UK business with genuine development opportunities.