Commercial Claims Handler

Employment Specialists Ltd; Ipswich; On-site; GBP 28,000 - 38,000; Full time

Job summary

Employment Specialists Ltd is seeking a Commercial Claims Handler to join a friendly, growing team. You will manage the end-to-end handling of commercial claims for a diverse client base, ensuring timely action, accurate documentation and auditable processes.

The role emphasizes strong communication and negotiation skills, a customer-focused mindset, and a professional image. You will work with carriers, third parties and service providers, attend renewal meetings, and contribute to the smooth

Qualifications

• Claims handling experience
• Strong communication and negotiation skills
• Customer-focused with drive to settle cases

Responsibilities

• Receiving and actioning Claims instructions in a timely manner
• Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies
• Ensuring claims are processed within agreed standard practices and procedures
• Creating and maintaining Claims files electronically
• Advising, updating and where necessary negotiating open market Claims
• Communicating with carriers, third parties and service providers
• Ensuring that all financial aspects are handled in a timely manner

Skills

Claims handling

Communication skills

Negotiation

Customer focus

Professional image

Job description

Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team.

This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims.

It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt.

You’ll be at the heart of the Broker’s claims service, delivering confident, proactive support to Commercial clients and their claims. They handle all types of Commercial Insurance, and their client base spans Property, Motor/Fleet, EL, PL, PI, Cyber, D&O.

You will also be able to attend renewal meetings with your Account Executives, and the occasional quarterly Claims meetings.

You’ll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients.

Your main responsibilities as a Commercial Claims Handler will include:

• Receiving and actioning Claims instructions in a timely manner


• Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies


• Ensuring claims are processed within agreed standard practices and procedures


• Creating and maintaining Claims files electronically


• Advising, updating and where necessary negotiating open market Claims


• Communicating with carriers, third parties and service providers


• Ensuring that all financial aspects are handled in a timely manner

To be successful as a Commercial Claims Handler in this role you will have:

• Claims Handling experience


• Excellent communication and negotiation skills


• Strong work ethic and customer focus with a drive to achieve best possible settlements


• Ability to convey a professional and confident image