Property Claims Handler — End-to-End, Fast-Paced

Adjusting Appointments Limited; West Midlands; Vor Ort; GBP 26.000 - 38.000; Vollzeit

Zusammenfassung

Adjusting Appointments Limited is seeking an experienced Property Claims Handler to manage domestic and commercial property claims end-to-end in a fast-paced, telephone-focused environment. You will handle FNOL, triage, and liaise with policyholders and networks to deliver timely settlements.

You will work as part of a small team, using desk-based assessments and scheduling tools like Symbility or Sore Logic; industry qualifications such as Cert CII are desirable.

Qualifikationen

• Background in Domestic and Commercial Property Claims.
• Understanding of Insurance industry processes and FNOL lifecycle.
• Experience in fast-paced, telephone-based claims handling.

Aufgaben

• Be the first port of call for incoming claims acting as the insurer.
• Triage claims calls for validation and register new claims.
• Proactively manage the full claims lifecycle from FNOL to settlement.
• Carry out virtual desktop assessments and assist with schedules of repair.
• Negotiate settlements within delegated authority and support network contractors.
• Liaise with other departments and identify fraudulent activity.

Kenntnisse

Domestic & Commercial Property Claims

End-to-end claims handling

FNOL handling

Telephone-based claims environment

Exceptional customer service

Ausbildung

Cert CII

Diploma (in progress)

Tools

Symbility

Sore Logic

Jobbeschreibung

Adjusting Appointments Limited is seeking an experienced Property Claims Handler to manage domestic and commercial property claims end-to-end in a fast-paced, telephone-focused environment. You will handle FNOL, triage, and liaise with policyholders and networks to deliver timely settlements.

You will work as part of a small team, using desk-based assessments and scheduling tools like Symbility or Sore Logic; industry qualifications such as Cert CII are desirable.