Claims Handler

Adjusting Appointments Limited; Preston; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the insurance industry is seeking an experienced Claims Handler to join their team. This role involves managing claims from start to finish, ensuring high-quality customer service, and requires strong communication and organizational skills. The position offers a competitive salary, flexible benefits, and the opportunity to work remotely with occasional office attendance.

Benefits

Contributory pension

Performance-related bonus

Flexi benefits

Birthday holiday

Share purchase scheme

Qualifications

• Experience in handling insurance property claims from cradle to grave.
• Ability to understand various insurer policy wordings.
• Excellent verbal and written communication skills.

Responsibilities

• Provide first-class customer service to customers and clients.
• Act as a point of contact for client/customer queries.

Skills

Customer Service

Communication

Time Management

IT Literacy

Education

Cert CII or Cert CILA

Job description

Join to apply for the Claims Handler role at Adjusting Appointments Limited.

An experienced Claims Handler is required to join an established, reputable Loss Adjusters firm due to growth and expansion.

Key Responsibilities

1. Provide first-class customer service to customers, clients, and colleagues, ensuring all claims are proactively managed to conclusion and client-specific service level criteria are met.
2. Act as a point of contact for client/customer queries and own issues through to their satisfactory resolution.

About You

1. Experience in handling insurance property claims from cradle to grave.
2. Ability to understand various insurer policy wordings to establish validity.
3. Excellent verbal and written communication skills.
4. Good time management and organizational skills, with diary management experience.
5. Ability to work under pressure handling volume calls while maintaining quality service.
6. IT literate with the ability to utilize multiple systems.
7. Willingness to travel to the local office for training, induction, or team meetings.
8. Industry qualifications such as Cert CII or Cert CILA are desirable or willingness to work towards them.

Additional Details

Hours: Monday to Friday, 35 hours per week. The role is remote with occasional attendance at the local office.

Salary & Benefits

• Up to £30,000 per annum.
• Contributory pension.
• Performance-related bonus.
• Flexi benefits, voluntary schemes, birthday holiday, share purchase scheme.

Additional Information

• Seniority level: Mid-Senior level.
• Employment type: Full-time.
• Job function: Finance and Sales.
• Industry: Insurance.