Casualty Fraud Claims Handler

TN United Kingdom; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading professional services firm seeks a Claims Handler for its Casualty Fraud Team in Bolton. The successful candidate will manage a caseload of EL/PL claims, working closely with legal professionals to ensure compliance and effective case management. This role offers a dynamic environment with a focus on client service and operational excellence.

Benefits

Davies Incentive Plan

25+ holiday days

Private medical insurance

Health and wellbeing support

Death and critical illness cover

Pension contributions

Cycle schemes

Discounts

Qualifications

• Experience handling personal injury files, especially EL/PL.
• Ability to prioritize and meet deadlines.
• Experience with fraud cases is advantageous.

Responsibilities

• Managing a caseload of EL/PL claims within the Casualty Fraud Team.
• Responding to Applications for Pre-action disclosure.
• Instructing Counsel/Advocates and reviewing evidence.

Skills

Strong communication skills

Organizational skills

Attention to detail

Teamwork

High analytical skills

Education

Legal education (ILEX, LPC, or equivalent)

Job description

Job Title: Claims Handler - Casualty Fraud Team

The Claims Handler will manage a caseload of EL/PL claims within our Casualty Fraud Team. Responsibilities include handling delegated authority fixed fee cases and non-delegated cases for various insurance clients. The role involves working closely with a Technical Support Lawyer, who will assist in setting strategies, making liability decisions, and overseeing technical development.

The work will primarily involve Pre-action disclosure files, Infant Approval Hearings, and EL/PL files.

Key Responsibilities

• Responding to Applications for Pre-action disclosure
• Managing cases in accordance with client SLAs
• Instructing Counsel/Advocates
• Reviewing evidence and conducting legal research
• Negotiating and drafting court payments
• Handling routine correspondence
• Initial case review and strategy setting
• Ongoing case review and management
• Managing disclosure and evidence, including medical and personnel records
• Investigating claims, obtaining witness statements, and liaising with involved parties
• Instructing Counsel and Experts
• Attending conferences and trials, taking notes
• Reviewing quantum and drafting Tomlin and Consent Orders
• Handling queries, telephone chasing, and filing documents
• Ensuring compliance with SRA Standards & Regulations

Working Hours

35 hours/week, Monday to Friday, 9am-5pm, with a 1-hour unpaid lunch. The primary location is Parklands, Bolton Office.

Skills, Knowledge, and Expertise

• Strong communication skills and confidence in telephone interactions
• Organizational skills and initiative in task prioritization
• Calmness under pressure, with effective delegation skills
• Attention to detail and good literacy and IT skills
• Teamwork and flexibility to meet client service levels
• Alignment with Keoghs Shared Behaviour framework
• Ability to meet performance targets, positivity, and enthusiasm
• Excellent listening, verbal, and written skills
• Client care experience, working within guidelines
• Ability to prioritize, meet deadlines, and work under pressure
• High analytical skills
• Experience handling personal injury files, especially EL/PL
• Legal education (ILEX, LPC, or equivalent)
• Experience with fraud cases is advantageous

Values and Benefits

Our culture emphasizes sustainability and success through our core values: Connected, Dynamic, Innovative, and Succeeding Together. Benefits include Davies Incentive Plan, 25+ holiday days, private medical insurance, health and wellbeing support, death and critical illness cover, pension contributions, cycle schemes, discounts, and more.

We are a professional services and technology firm partnering with leading insurance and regulated businesses, helping clients manage risk, operate core processes, and transform their operations. Our global team exceeds 8,000 professionals across ten countries, serving over 1,500 clients with a focus on innovation, research, and client service excellence.