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Claims Handler

Drive Further

Cheadle

On-site

GBP 25,000 - 35,000

Full time

Today

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Job summary

Join a leading claims business as a Claims Handler, where you'll manage customer claims, ensuring exceptional service and compliance with guidelines. This role offers career development opportunities in a supportive environment with a focus on teamwork and excellence.

Benefits

25 days holiday (+ B/H and a day off for your birthday and Christmas)

Pension Scheme

Colleague Assistance Programme

Future progression opportunities

Free parking

Additional earning potential with bonus schemes

Fun events including company parties and team lunches

Qualifications

Strong customer service skills and excellent communication abilities.
Proficiency in Microsoft Office applications.

Responsibilities

Manage and monitor claims from notification to completion.
Investigate and determine liability for claims.
Coordinate with engineers and bodyshops for timely repairs.

Skills

Customer Service

Communication

Organisational Skills

Proactive Attitude

Education

Basic understanding of accident insurance policies

Tools

Microsoft Office

2 days ago Be among the first 25 applicants

We are currently looking for an experiencedClaims Handlerto join our team.

This is a fantastic chance to develop your career and work with a business dedicated to offering an outstanding service to our customers by supporting them through continuous investment in our people and processes.

Who Are We

MSL (part of the Drive Further collective) is a customer focused claims business, offering claims handling and legal expenses insurance to MGAs, Insurance Brokers and Self-Insured Businesses. We’re a family-owned business and are determined, honest and relentless in helping our customers and each other. We go further to provide the best service, and by doing this we further ourselves.

The Job

As a Claims Handler, you’ll play a key role in managing and monitoring claims, ensuring no leakage occurs and delivering exceptional service to our clients.

Key Responsibilities

Support customers from their first notification of claim until the completion of repairs
Ensure claims are processed in line with guidelines, current case law, and indemnity requirements
Investigate and determine liability, preparing necessary documentation and communicating with relevant parties
Manage the claims pipeline effectively, meeting service level agreements and reporting any delays promptly
Identify opportunities for group services (hire, repair, etc.) while mitigating total claim costs
Oversee hire claims to prevent any discrepancies in acceptance, duration, or vehicle type
Coordinate with engineers, bodyshops, and internal teams to ensure timely repairs
Maintain regular customer contact, providing updates and addressing any concerns
Handle complaints professionally, following the established escalation process

What You Need

Strong customer service skills and excellent communication abilities
Basic understanding of accident insurance policies (further training will be provided)
Proficiency in Microsoft Office applications (Excel, Word, PowerPoint)
Ability to work independently while contributing to team goals
Strong organisational skills and the ability to work well under pressure
Proactive attitude and adaptability to changing situations

The People

A truly diverse and highly inclusive workforce that share the same passion – a unique drive for excellence, for themselves, the business and our customers. A strong community of people who help to develop each other and are always looking for ways build on our incredible service levels.

The Benefits

Our people are important to us. They are what makes us unique. When you join MSL, you can expect –

25 days holiday (+ B/H and a day off for your birthday and Christmas)
Pension Scheme
Colleague Assistance Programme
Future progression opportunities
Free parking
Additional earning potential with our range of bonus schemes
Fun events including two company parties a year, team lunches and more

If you’re ready to make a difference and thrive in a fast-paced environment, apply now!

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Finance and Sales
Industries
Insurance

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