Claims Handler

Pertemps Leeds; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known energy company is seeking a Claims Handler in Leeds to manage a caseload of damage claims and provide excellent customer service. This role offers a temporary position with the potential for permanence. Key responsibilities include resolving claims, maintaining customer relationships, and applying relevant legislation. Candidates should have strong communication skills, experience in team settings, and relevant qualifications. The position offers competitive pay and benefits including 25 days annual leave.

Benefits

25 days annual leave plus bank holidays

Early finish on a Friday

Agile working options

Free on-site parking

Discounts on tourist attraction tickets

Career progression opportunities

Qualifications

• Minimum of 2 A Levels (Grade C or above), NVQ Level 3, or ONC in Business Management.
• Good knowledge of Microsoft Office.
• Experience working as part of a team.
• Strong communication skills.
• Proven customer service experience.
• Previous experience in claims, insurance, or legal-related roles is desirable.

Responsibilities

• Manage a caseload of damage claims ranging from £100 to £1m+.
• Ensure claims are resolved on time and within authority levels.
• Build and maintain customer relationships.
• Handle technical queries and disputes professionally.
• Deliver excellent customer service.

Skills

Planning and organising

Clear written and spoken communication

Teamwork

Interpreting information

Decision‑making

Strong customer service

Education

Minimum of 2 A Levels (Grade C or above) or NVQ Level 3

Tools

Microsoft Office

Solcase

GIS

EAM

Spatial

OMS

Oracle

Job description

About the role

Do you enjoy problem-solving, speaking to people, and want a role that could lead to a permanent job? We are recruiting for a Claims Handler to join a well‑known energy company that manages a large power network across the region. You'll support the recovery of costs linked to damage to their assets. This is a temporary role with a strong chance of becoming permanent for the right person.

The Energy Sector

The energy sector is moving fast, with major investment in smart technology and innovation. Our client is at the forefront of delivering a safe, reliable, and efficient power network for millions of customers, now and in the future. Their focus is on great customer service while building a more sustainable future.

The Role

As a Claims Handler, you'll manage a caseload of claims linked to damage to the network and oversee incoming claims from other utility companies. You'll work to resolve cases efficiently, handle disputes, and keep things moving. Strong written and verbal communication skills, along with good time management, will be key to your success in this Claims Handler position.

Pay & Working Hours

Pay:£12.61ph
Hours:09.00am - 5:00pm
Working Week:Mon-Thrs | 4.30pm finish Fridays

Key Responsibilities

• Managing a caseload of damage claims ranging from £100 to £1m+
• Making sure claims are resolved on time and within agreed authority levels
• Building and maintaining customer relationships and managing outstanding costs
• Using IT systems such as Solcase, GIS, EAM, Spatial, OMS, Oracle, and Microsoft Office
• Applying relevant legislation and guidance when handling claims
• Handling technical queries and disputes in a professional way
• Identifying problem claims and deciding the best next steps
• Understanding repair costs and associated overheads
• Delivering excellent customer service at all times
• Supporting the wider claims and admin team
• Attending meetings with third parties to resolve liability and cost issues

Key Skills & Competencies

• Planning and organising
• Clear written and spoken communication
• Teamwork
• Interpreting information
• Decision‑making
• Strong customer service

What in it for you?

• 25 days annual leave plus bank holidays
• Early finish on a Friday
• Agile working options
• Free on‑site parking
• Discounts on tourist attraction tickets and vouchers
• Career progression opportunities

Essential Experience & Qualifications

• Minimum of 2 A Levels (Grade C or above), NVQ Level 3, or ONC in Business Management
• Good knowledge of Microsoft Office
• Experience working as part of a team
• Strong communication skills
• Proven customer service experience

Desirable

• Previous experience in claims, insurance, or legal‑related roles

If you're organised, confident speaking to people, and ready to take the next step as a Claims Handler, apply today.