Claims Handler

Allianz; Leeds; Hybrid; GBP 26,000; Full time

Job summary

A leading insurance provider is seeking a Claims Handler to join their team in Leeds. The successful candidate will investigate, negotiate, and settle claims while ensuring compliance with regulations. Strong organizational skills and a customer-focused attitude are essential for the role. The position offers a hybrid working model requiring office attendance 2-16 days per month, competitive salary, and a range of benefits including hybrid working, performance bonuses, and development opportunities.

Benefits

Flexible buy/sell holiday options

Hybrid working

Annual performance related bonus

Contributory pension scheme

Development days

Insurance product discounts

Retail discounts

Volunteering days

Qualifications

• Strong organisational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure and meet deadlines.
• Good understanding of telephony-based customer service environments.

Responsibilities

• Register and validate new claims promptly.
• Investigate, negotiate, and settle claims within authority level.
• Manage a varied caseload, including potential fraudulent claims.
• Liaise with underwriters, suppliers, solicitors, and loss adjusters.
• Maintain accurate reserves and process payments.
• Handle internal tasks within agreed timeframes.
• Ensure compliance with referral processes.
• Support team development and share knowledge.
• Identify opportunities for process improvements.

Skills

Organisational skills

Customer service abilities

Multitasking skills

Communication skills

Job description

Overview

About the Role As a Claims Handler at Allianz, you'll play a key role in delivering on our promise to customers by investigating, negotiating, and settling claims within agreed authority levels. You'll ensure compliance with regulatory standards while providing exceptional customer service. This role requires strong organisational skills, attention to detail, and the ability to collaborate effectively with colleagues and stakeholders.

Location and Salary

This role is based in either Bournemouth or Leeds and offers hybrid working, with a requirement to attend the office 2-16 days per month. Weekly working hours: 37.5. Salary: £25,307. Salary is only one part of our total reward package, which also includes a comprehensive range of benefits and development opportunities.

Key Responsibilities

• You will be registering and validating new claims promptly, ensuring accurate application of policy terms and conditions.
• Investigating, negotiating, and settling claims within your authority level, delivering fair and timely outcomes.
• Managing a varied caseload, including potential fraudulent claims, with proactive evidence gathering and risk assessment.
• Liaise with underwriters, suppliers, solicitors, and loss adjusters to ensure smooth resolution of claims.
• Maintaining accurate reserves and process payments in line with company guidelines and regulatory requirements.
• Handling internal tasks such as diaries, inactivity, cheques, and recoveries within agreed timeframes.
• Ensuring compliance with referral processes for claims outside authority limits.
• Contributing to team development by sharing knowledge and supporting less experienced colleagues.
• Identify opportunities to improve processes and enhance customer experience through innovation and technology.

Essential Skills & Experience

• Strong organisational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure and meet deadlines.
• Good understanding of telephony-based customer service environments.

Desirable

• Previous insurance or claims handling experience.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that\'s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That\'s on top of enjoying all the benefits you\'d expect from the world\'s number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it\'s right for our customers, our business and for you, then we\'ll do everything we can