Claims Handler

Pro Global; Glasgow; Híbrido; GBP 30.000 - 40.000; Jornada completa

Descripción de la vacante

Pro Insurance is seeking a Claims Handler to join our Legacy Claims Team. The role involves processing EL/PL disease claims, with hybrid working and weekly travel to ELPL hubs in Glasgow, Liverpool or Horsham as required.

You will manage diaries, liaise with solicitors and brokers, and provide technical guidance while maintaining records for audits and regulatory purposes. NIHL experience is essential and full training will be provided for other EL/PL claims.

Formación

• Experience in NIHL is essential.
• Technical background in EL/PL claims is preferable but training will be provided.
• Experience in other claims is advantageous.
• Strong communication and stakeholder management skills.
• Able to work toward SLAs with accuracy.

Responsabilidades

• Handle a caseload of EL/PL disease claims.
• Manage all diaries and post within SLAs.
• Liaise with solicitors and brokers.
• Develop effective relationships internally and externally.
• Maintain accurate records for auditing and regulatory purposes.
• Identify potential fraud and provide technical guidance to clients.
• Oversee PLF for litigated claims to ensure appropriate case strategy.
• Contribute to projects within the sub-vertical and strengthen client relationships.

Conocimientos

NIHL

EL/PL claims knowledge

Communication

Stakeholder management

Adaptability

Relationship building

SLAs

Descripción del empleo

Pro Insurance currently has a new opportunity for a Claims Handler to join our Legacy Claims Team, processing claims in supporting an existing client.

Pro operates a hybrid working model and the majority of this role will be working from home with travel to a local ELPL hub in Glasgow, Liverpool or Horsham on a weekly basis and other locations when required.

Purpose of Role & Responsibilities

• Reporting to the Claims Manager,the Claims Technician will handle a caseload Employers Liability ("EL")/Public Liability ("PL") disease claims, to include, but not limited to, the following
• NIHL
• HAVS
• Managing all diaries and post within the agreed SLAs
• Liaising with solicitors and brokers
• Developing effective business relationships internally and externally
• Maintain accurate records for auditing and regulatory purposes
• Identifying potential fraud
• Proactively support the team in their achievements and overall business objectives
• Provide technical advice and guidance to external clients
• Oversight of PLF in respect of any litigated claims to ensure the case strategy is appropriate
• Contribute to projects relevant to the sub vertical
• Strengthen Client Relationships
• Represent Pro in a Professional manner to both peer and potential marketplace acquaintances

Skills and Experience

• Experience in NIHL is essential
• Technical background relating to EL/PL claims is preferable however not essential. Full training will be provided for the successful candidate
• Experience in other claims is a distinct advantage
• Effective communication skills and key stakeholder relationship management skills
• Adaptable to change
• Strong relationship building skills and a professional and approachable manner
• Ability to work towards SLAs with accuracy

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