Hybrid Claims Handler: EL/PL NIHL Focus

Pro Global; Liverpool; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Pro Insurance seeks a Claims Handler to join our Legacy Claims Team, processing EL/PL disease claims and NIHL cases. The role combines home-based work with weekly travel to a local ELPL hub in Glasgow, Liverpool or Horsham as needed.

You will manage diaries, liaise with solicitors and brokers, and provide technical guidance while upholding SLAs, auditing records and supporting strategic client relationships.

Qualifications

• Experience in NIHL is essential.
• Technical background in EL/PL claims preferable but not essential; training provided.
• Experience in other claims is advantageous.
• Effective communication and stakeholder management skills are required.
• Adaptable to change and able to work to SLAs with accuracy.
• Strong relationship-building skills and professional demeanor.

Responsibilities

• Handle a caseload of EL/PL disease claims, including NIHL cases.
• Manage diaries and post within agreed SLAs.
• Liaise with solicitors and brokers and develop client relationships.
• Provide technical advice and guidance to external clients.
• Oversee PLF in litigated claims to ensure sound strategy.
• Support the team and contribute to sub-vertical projects.
• Represent Pro Insurance professionally to peers and marketplace contacts.

Skills

NIHL

EL/PL claims

Stakeholder mgmt

Communication

Adaptable to change

SLA awareness

Relationship building

Job description

Pro Insurance seeks a Claims Handler to join our Legacy Claims Team, processing EL/PL disease claims and NIHL cases. The role combines home-based work with weekly travel to a local ELPL hub in Glasgow, Liverpool or Horsham as needed.

You will manage diaries, liaise with solicitors and brokers, and provide technical guidance while upholding SLAs, auditing records and supporting strategic client relationships.