Graduate/Trainee Claims Technician

Pro Global; Glasgow; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Pro Insurance is seeking a Graduate or Trainee Claims Technician to join the Legacy Claims Team. The role involves handling EL/PL disease and illness claims under supervision, with hybrid working and travel to the Glasgow or Liverpool offices on a weekly basis.

Training will be provided to develop expertise in claims handling and regulatory compliance. You will liaise with solicitors and brokers, manage diaries, maintain accurate records, identify potential fraud, and provide technical guidance

Qualifications

• Technical background relating to EL/PL claims preferred but training provided.
• Experience in other claims is advantageous.
• Strong policy interpretation and regulatory awareness.
• Ability to meet strict deadlines and manage competing commitments.

Responsibilities

• Handle EL/PL disease and illness claims under supervision.
• Liaise with solicitors and brokers.
• Manage diaries and post within SLAs.
• Maintain accurate records for auditing and regulatory purposes.
• Identify potential fraud and mitigate risk.
• Provide technical guidance to external clients and stakeholders.
• Support team objectives and client relationship building.

Skills

EL/PL claims knowledge

Stakeholder management

Communication skills

Deadline driven

Fraud awareness

Job description

Pro Insurance currently has some exciting new opportunities for Graduate or Trainee Claims Technician to join our Legacy Claims Team, processing claims to support an existing client.

Pro currently operates a hybrid working model. The majority of this role will be working at home with travel to the Glasgow or Liverpool office on a weekly basis, and other offices as and when required.

Purpose of Role

Reporting to the Claims Manager, the Graduate/Trainee Claims Technician will handle a caseload EL/PL disease and illness claims under supervision, including, but not limited to, the following:-

• NIHL
• HAVs
• Liaising with solicitors and brokers
• Managing all diaries and post within the agreed SLAs
• Developing effective business relationships internally and externally
• Maintain accurate records for auditing and regulatory purposes
• Identifying potential fraud
• Proactively support the team in their achievements and overall business objectives
• Provide technical advice and guidance to external clients
• Oversight of PLF in respect of any litigated claims to ensure the case strategy is appropriate
• Contribute to projects relevant to the sub vertical
• Strengthen Client Relationships
• Represent Pro in a Professional manner to both peer and potential marketplace acquaintances

Knowledge and skills

• Technical background relating to EL/PL claims is preferable however not essential. Full training will be provided for the successful candidate
• Experience in other claims is a distinct advantage
• Excellent Policy interpretation skills
• Ability to work to strict deadlines
• Ability to manage competing commitments
• Effective communication skills and key stakeholder relationship management skills
• Knowledge of claims handling, fraud and impacting legislation
• Adaptable to change
• Claims Handling Authority/Licence appropriate to the work type
• Strong relationship building skills and a professional and approachable manner

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