Claims Technician - Legacy

Pro Global; Liverpool; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An insurance company in the UK is seeking a Claims Technician for its Legacy Claims Team. The role involves processing claims, managing a caseload from FNOL to settlement, and supporting team objectives. Candidates should possess strong communication and relationship-building skills. This full-time position operates on a hybrid model, mainly from home with occasional travel to local hubs in Liverpool and other locations as needed. The company provides training for those with a technical background in EL/PL claims.

Qualifications

• Technical background relating to EL/PL claims is preferable; training provided.
• Experience in other claims is an advantage.
• Ability to manage a caseload of claims with accuracy.

Responsibilities

• Manage a caseload of Disease claims from FNOL to settlement.
• Support the team in achieving business objectives.
• Strengthen client relationships and represent the company professionally.
• Represent Pro Insurance in a professional manner with clients and marketplace contacts.

Skills

Technical background relating to EL/PL claims

Effective communication skills

Strong relationship building skills

Adaptable to change

SLA adherence

Job description

Claims Technician - Legacy

Pro Insurance currently has a new opportunity for a Claims Technician to join our Legacy Claims Team, processing claims in supporting an existing client.

Pro operates a hybrid working model and the majority of this role will be working from home with travel to a local ELPL hub in Glasgow, Liverpool or Horsham on a weekly basis and other locations when required.

Purpose of Role & Responsibilities

• Reporting to the Legacy Claims Team Leader, this position would suit someone with EL/PL disease experience including but not limited to:
• NIHL
• HAVS
• The ability to manage a caseload of Disease claim from FNOL to settlement in accordance with agreed SLA’s
• Liaising with key internal and external Stakeholders
• Proactively support the team in their achievements and overall business objectives
• Contribute to projects relevant to the sub vertical
• Strengthen Client Relationships
• Represent Pro in a Professional manner to both peer and potential marketplace acquaintances

Skills and Experience

• Technical background relating to EL/PL claims is preferable however not essential. Full training will be provided for the successful candidate
• Experience in other claims is a distinct advantage
• Effective communication skills and key stakeholder relationship management skills
• Adaptable to change
• Strong relationship building skills and a professional and approachable manner
• Ability to work towards SLAs with accuracy

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

General Business

Industries

Insurance

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