Casualty Claims Handler

Adjusting Appointments Limited; Lancashire; Hybrid; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Remote or hybrid working

5% pension

Health & dental plan

Wellbeing discounts

Job summary

Adjusting Appointments Limited is seeking an experienced Liability Claims Handler to join its Casualty Liability Team in the United Kingdom. The role focuses on EL/PL and Third-Party Property Damage losses, managing a dedicated caseload and delivering exceptional claims service to key clients.

You will liaise with insurers, policyholders and brokers, investigate and gather evidence, assess liability, and negotiate settlements.

Qualifications

• Liability/Casualty Claims handling experience specifically EL/PL & Property Damage within Loss Adjusting/Insurance/Legal industry.
• Experience handling caseloads through to settlement.
• Ability to value an injury loss.
• Experience handling defendant losses.
• Excellent verbal and written communication skills.
• Strong planning and organisational abilities.
• Solid IT skills and ability to use multiple in-house systems.
• Insurance industry qualifications or working towards desirable.

Responsibilities

• Handle predominantly EL & PL claims through to settlement.
• Manage your own caseload of Casualty claims and handle enquiries on indemnity, liability and quantum.
• Liaise with Insurer, Policyholder and Broker.
• Investigate claims, gather evidence and determine liability.
• Refer to a field adjuster for site investigations when required.
• Gather all necessary evidence and documentation.
• Determine appropriate action for resolution and negotiate settlements.
• Keep up to date with industry changes and participate in training.

Skills

Communication skills

Planning & organisation

IT skills

Education

Insurance industry qualifications

Tools

In-house systems

Job description

A renowned National Loss Adjusting Organisation are now seeking an experienced Liability Claims Handler to join their specialist Casualty Liability Team.

• You will handle a variety of specialist Liability claims, predominantly EL & PL and Third-Party Property Damage losses.
• You will manage and be responsible for your own caseload of losses, being part of a dedicated team you will play a vital part of the business by providing an exceptional claims service to key clients.
• Due to growth and expansion this will be an exciting time to join where you will be offered the opportunity to progress and develop long-term.

Key responsibilities:

• Handle predominantly EL & PL claims through to settlement
• Manage your own dedicated caseload of Casualty claims and handling enquiries in relation to policy indemnity, legal liability and quantum
• Liaise with the Insurer, Policyholder and Broker
• Investigate allocated claims, looking at evidence and liaising with all relevant parties and determining liability
• Where appropriate refer to a field adjuster for site investigation to establish how the loss occurred
• Gather all necessary evidence and relevant documentation
• Determine appropriate action for resolution
• Negotiate settlement where appropriate
• Keep up to date with any technical changes within the industry and to your role which may involve participating in training programmes within the company

About you:

• Liability/Casualty Claims handling experience specifically EL & PL (Personal Injury) including Property Damage within the Loss Adjusting, Insurance or Legal Industry
• Experience of handling your caseload of claims through to settlement
• The ability to value an injury loss
• Experience of handling defendant losses
• Excellent communication skills both verbal and written
• Good planning and organisational skills
• Solid IT skills and be able to use multiple in-house systems
• Insurance Industry Qualifications or working towards desirable

Benefits on offer:

• Remote or hybrid depending on location, 35 hours per week Monday to Friday
• Flexible benefits including holiday purchase plan and the opportunity to purchase health cash and BUPA dental plan, flexible working, 5% pension, life assurance 4 x, enhanced maternity, paternity, and adoption pay, discounts with UK retailers, wellbeing hub and many more