Senior Claims Handler

Avencia Talent Solutions; Leeds; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

A forward-thinking insurer in the United Kingdom is seeking an experienced Claims Handler to manage a diverse caseload, primarily focusing on Professional Indemnity, Employers Liability, Public Liability, and Management Liability claims. The ideal candidate will have a background in claims handling or relevant legal experience, possess strong communication skills, and be proactive in relationship-building. This full-time position offers a collaborative work culture that values professionalism and continuous improvement.

Qualifications

• Experience in handling Professional Indemnity, Employers Liability, Public Liability, or Management Liability claims.
• Legal qualifications/experience in transition to insurance claims accepted.
• Strong communication skills, both written and verbal.
• Confident using MS Office and willing to learn in-house systems.
• Proactive, organised and relationship-driven.

Responsibilities

• Manage a diverse caseload of claims focused on various insurance types.
• Drive claims to timely and fair settlements.
• Build relationships with key brokers.
• Build and maintain strong relationships with key brokers.
• Contribute to team projects and continuous improvement initiatives.

Skills

Claims handling experience

Communication skills

Relationship-building

Proficiency in Microsoft Office

Policy Wordings

Communication Skills

MS Office

Relationship Building

Education

CII qualifications (desired)

Job description

4 days in the office | Professional Indemnity, Liability & Management Liability

Are you an experienced Claims Handler looking to take the next step in your career? This is an exciting opportunity to join a forward‑thinking insurer known for delivering a high‑quality, people‑first claims service.

You’ll be part of a supportive claims team that works closely with underwriting and brokers to deliver innovative, efficient, and customer‑focused solutions.

The Role:

• Manage your own caseload of diverse claims, with a focus on Professional Indemnity, Employers Liability, Public Liability, and Management Liability.
• Work proactively to drive claims to a timely and fair settlement.
• Apply strong knowledge of policy wordings across multiple classes of business.
• Build and maintain strong relationships with key brokers.
>Contribute to team projects and continuous improvement initiatives.

What you will bring:

• Background in handling PI, EL, PL, or Management Liability claims, OR legal qualifications/experience transitioning into insurance claims.
• Ideally working towards (or keen to study for) CII qualifications.
• Strong communication skills—both written and verbal.
• Confident using Microsoft Office and willing to learn in‑house systems.
• A proactive, organised and relationship‑driven approach.

The Culture:

• Puts people first and values relationship‑building.
• Works collaboratively and supports each other to succeed.
• Is committed to continuous improvement.
• Values professionalism but keeps egos at the door.
• Encourages diverse perspectives and flexible working patterns.

Interested?

If you meet the requirements and are looking for a role where you can genuinely make an impact, we’d love to hear from you.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Other

Industries: Insurance