Trainee Claims Technician

Pro Global; Glasgow, Liverpool, Horsham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Pro Global is seeking a Trainee Claims Technician to join their Legacy Claims Team. This role involves processing claims and will primarily work from home, with weekly travel to local hubs in Glasgow, Liverpool, or Horsham after training.

The successful candidate will handle EL/PL disease claims, manage diaries, and liaise with solicitors and brokers. Strong communication and MS Office skills are required. Pro Global offers a supportive environment to develop your career in claims handling.

Qualifications

• Technical background relating to EL/PL or industrial disease claims is preferable.
• Experience using MS Office including Word, Excel, Outlook and MS Teams is required.
• Strong relationship building skills with a professional and approachable manner.

Responsibilities

• Handle a caseload of EL/PL disease claims.
• Manage all diaries and post within the agreed SLAs.
• Liaise with solicitors and brokers.

Skills

Claims handling experience

Communication skills

Attention to detail

MS Office proficiency

Relationship building

Tools

MS Office

Job description

Pro Insurance currently have some new opportunities for Trainee Claims Technician to join our Legacy Claims Team, processing claims in support of an existing client.

Pro operates a hybrid working model and the majority of this role will be working from home with travel to your local hub in Glasgow, Liverpool or Horsham on a weekly basis post training and other locations as and when required.

Purpose of Role & Responsibilities

• Reporting to the Legacy Claims Team Leader, the Trainee Claims Technician will be trained to handle a caseload of EL/PL disease claims, to include the following:
• NIHL
• HAVs
• RSI
• Manage all diaries and post within the agreed SLAs
• Liaise with solicitors and brokers
• Develop effective business relationships internally and externally
• Maintain accurate records for auditing and regulatory purposes
• Identify potential fraud
• Proactively support the team in their achievements and overall business objectives
• Represent Pro in a Professional manner to both peer and potential marketplace acquaintances

Skills and Experience

• A technical background relating to EL/PL or industrial disease claims is preferable but claims handling experience from any background is advantageous
• Effective written and verbal communication skills
• Numeric with excellent attention to detail
• Experience using MS Office including Word, Excel, Outlook and MS Teams is required
• Adaptable to change
• Strong relationship building skills with a professional and approachable manner
• Ability to work towards Service Level Agreements with accuracy