Claims Handler

Adecco; Aylesbury; On-site; GBP 23,000 - 30,000; Full time

Job summary

A recruitment agency in Aylesbury is seeking a Claims Handler to be the main point of contact for clients. The role requires excellent communication skills and strong attention to detail. You will handle insurance claims, ensure compliance, and maintain accurate job records. This is a full-time position with competitive benefits, including professional development support and bonuses.

Benefits

22 days holiday plus bank holidays

Quarterly bonus scheme

Paid training for CERT CII certification

Pension scheme

Monthly award recognition

Company events

Career progression opportunities

Qualifications

• Excellent communication skills to interact with customers and clients.
• Attention to detail in handling claims and maintaining records.
• Proficiency in computer systems and tools.

Responsibilities

• Act as the main point of contact for customers and clients.
• Authorise property insurance claims and update job records.
• Conduct final audits of claims prior to closing.

Skills

Excellent communication skills

Strong attention to detail

Proficient computer skills

Education

CERT CII certification or willingness to obtain

Job description

Overview

Job Title: Claims Handler

Location: Aylesbury

Contract Details: Permanent, Full Time

Salary: £23,900 - £30,000 per annum, depending on industry experience

Hours: Core working hours are Monday to Friday, 9:00 AM to 5:30 PM, with a one-hour lunch break, based at the office in Aylesbury. Occasional Saturday shifts from 9:00 AM to 1:00 PM may be required, scheduled on a rota basis and worked remotely.

Benefits

• 22 days holiday allowance plus bank holidays
• Quarterly bonus scheme based on attendance, compliments, and business performance
• Support for professional development, including paid training for CERT CII certification with a £1000 salary increase for qualified individuals
• Pension scheme
• Monthly award recognition and prizes
• Company events throughout the year, including a Christmas party, Christmas gifts, and raffles
• Opportunity for career progression

Responsibilities

• Act as the main point of contact for customers and clients, ensuring clear communication via phone, email, and associated client systems
• Adhere to service level agreements (SLAs) on all claims
• Authorise property insurance claims
• Update job records accurately using our client's systems
• Handle low-level complaints
• Ensure supply chain compliance and review supplier estimates and invoices for accuracy
• Utilise recommended price tables, digital photos, questioning techniques, and policy documents to determine the appropriateness of estimates
• Conduct final audits of claims, including account reconciliation, prior to closing

Essential

• Excellent communication skills with the ability to communicate clearly and effectively with customers, clients, and colleagues
• Strong attention to detail
• Proficient computer skills

Desirable

• CERT CII certification or willingness to obtain certification
• Experience working with insurance claims or in the property services industry
• Strong negotiation and problem-solving skills
• Previous experience in claims handling or a related field

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

If you would like to apply for this opportunity, please contact Adecco Aylesbury or apply via this job site.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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