Claims Coordinator: Detail-Driven, Compliance Focus

Sureserve; Livingston; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Flexible benefits

Annual leave 32 days

Employee Assistance Program

Job summary

Sureserve Energy Services UK in Livingston is seeking a detail-oriented Claims Coordinator to join our team. This office-based role will see you check, process and submit funding claims accurately and on time, ensuring all supporting documents meet client and compliance requirements.

You will work with internal teams, manage databases and Excel spreadsheets, and maintain excellent service levels by handling queries professionally and meeting SLAs.

Qualifications

• Previous Claims Administration experience is highly desirable.
• Strong attention to detail and accuracy.
• Good numerical and data-entry skills.
• Excellent communication and organisational skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Excel, Word and Outlook.
• Experience using databases and tracking systems.

Responsibilities

• Review and validate claim documentation.
• Ensure customer details, evidence and supporting documents are accurate and complete.
• Update and maintain spreadsheets and databases.
• Track claims and invoices.
• Audit records to ensure compliance and accuracy.
• Liaise with internal teams and external stakeholders to resolve queries.
• Respond to calls and emails professionally.
• Ensure all client SLAs and funding requirements are met.
• Support the wider team with administrative duties as required.

Skills

Attention to detail

Data entry

Communication skills

Teamwork

Tools

Excel

Word

Outlook

Databases

Job description

Sureserve Energy Services UK in Livingston is seeking a detail-oriented Claims Coordinator to join our team. This office-based role will see you check, process and submit funding claims accurately and on time, ensuring all supporting documents meet client and compliance requirements.

You will work with internal teams, manage databases and Excel spreadsheets, and maintain excellent service levels by handling queries professionally and meeting SLAs.