Strategic Claims & Planning Coordinator

Personnel Solutions (Midlands) Limited; Mansfield; On-site; GBP 25,000 - 31,000; Full time

Job summary

Personnel Solutions (Midlands) Limited in Mansfield is seeking an organised and experienced Claims Administrator to support end-to-end claim processing and client interactions. The role focuses on following established guidelines to meet KPI and SLA targets.

The successful candidate will manage new and existing files, maintain accurate records, liaise with technicians and site staff, and handle customer inquiries with professional communication.

Qualifications

• Good standard of education.
• Experience of customer communication/involvement.
• Good understanding of administrative working procedures.
• Excellent communication skills and telephone manner.
• Ability to work effectively individually and as part of a team.
• Proactively manage workloads and complete tasks in a timely manner.

Responsibilities

• Complete the initial set up of all new files, including electronic and manual records.
• Set up and accurate recording of dates for new and existing job files
• Produce daily work sheets and other documentation necessary for site visits.
• Liaising with Technicians and other site staff to ensure the correct documentation is in place
• Liaise with external providers where required to book relevant appointments
• Professionally deal with the handling of customer and client enquires and requests
• Assist with the deployment of staff to ensure that off site and on-site requirements are effectively resourced.

Skills

Customer communication

Team collaboration

Time management

Telephone manner

Independent worker

Education

Good standard of education

Tools

Microsoft Office Suite

Job description

Personnel Solutions (Midlands) Limited in Mansfield is seeking an organised and experienced Claims Administrator to support end-to-end claim processing and client interactions. The role focuses on following established guidelines to meet KPI and SLA targets.

The successful candidate will manage new and existing files, maintain accurate records, liaise with technicians and site staff, and handle customer inquiries with professional communication.