Claims Coordinator

Sureserve; Livingston; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Flexible benefits

Annual leave 32 days

Employee Assistance Program

Job summary

Sureserve Energy Services UK in Livingston is seeking a detail-oriented Claims Coordinator to join our team. This office-based role will see you check, process and submit funding claims accurately and on time, ensuring all supporting documents meet client and compliance requirements.

You will work with internal teams, manage databases and Excel spreadsheets, and maintain excellent service levels by handling queries professionally and meeting SLAs.

Qualifications

• Previous Claims Administration experience is highly desirable.
• Strong attention to detail and accuracy.
• Good numerical and data-entry skills.
• Excellent communication and organisational skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Excel, Word and Outlook.
• Experience using databases and tracking systems.

Responsibilities

• Review and validate claim documentation.
• Ensure customer details, evidence and supporting documents are accurate and complete.
• Update and maintain spreadsheets and databases.
• Track claims and invoices.
• Audit records to ensure compliance and accuracy.
• Liaise with internal teams and external stakeholders to resolve queries.
• Respond to calls and emails professionally.
• Ensure all client SLAs and funding requirements are met.
• Support the wider team with administrative duties as required.

Skills

Attention to detail

Data entry

Communication skills

Teamwork

Tools

Excel

Word

Outlook

Databases

Job description

At Sureserve Energy Services UK, excellence is not just an expectation; it's our standard. With a driven team of nearly 900 professionals, we are at the forefront of providing stellar asset and energy services across the UK.

We are looking for a detail-oriented Claims Coordinator to join our Livingston office. This office based role will see you be responsible for checking, processing and submitting funding claims accurately and on time, ensuring all supporting documentation meets client and compliance requirements.

Key Responsibilities

• Review and validate claim documentation.
• Ensure customer details, evidence and supporting documents are accurate and complete.
• Update and maintain spreadsheets and databases.
• Track claims and invoices.
• Audit records to ensure compliance and accuracy.
• Liaise with internal teams and external stakeholders to resolve queries.
• Respond to calls and emails professionally.
• Ensure all client SLAs and funding requirements are met.
• Support the wider team with administrative duties as required.

What We're Looking For

• Previous Claims Administration experience is highly desirable.
• Strong attention to detail and accuracy.
• Good numerical and data-entry skills.
• Excellent communication and organisational skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Excel, Word and Outlook.
• Experience using databases and tracking systems.

Our package

• £26,227.50 per annum- 37.5 hour week
• Pension scheme, Life assurance & access to flexible benefits scheme.
• 32 days annual leave (Inc. statutory bank holidays, Christmas/New Year Closure)
• Employee Assistance Programme with 24 hours telephone and online access
• Access to Flexible Benefits Scheme (including discount to retailers, bike to work scheme and many more).

Working with an Equal Opportunity Employer

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Please note, Eligibility to work in the UK is required, and candidates will undergo employment screening prior to starting employment.