Claims Adviser

Brown & Brown UK; Stockport; On-site; GBP 32,000 - 54,000; Full time

Benefits offered by this job

Holiday

Pension

Job summary

Brown & Brown Stockport is seeking an experienced Commercial Claims Handler to join the team in Stockport. You will manage claims from notification to settlement, coordinating with clients and insurers, and supporting with broader claims duties.

The role offers a long-term opportunity with scope to progress, a negotiable salary plus standard benefits, and support for professional qualifications.

Qualifications

• Solid exposure to handling claims across Commercial Insurance for SME to Large Commercial.
• Able to liaise with insurers, loss adjusters and clients throughout the lifecycle of a claim.
• Cert CII qualified or working toward this qualification.

Responsibilities

• Handle all claims allocated, including file creation, chasing documents, and settlement negotiations.
• Produce statistics and reports for Directors/Account Executives/Handlers.
• Establish close links with clients, insurers, loss adjusters and engineers as required.
• Attend client meetings with Account Executives when necessary.
• Ensure compliance with FCA requirements and Company procedures.

Skills

Claims handling experience

Stakeholder management

Attention to detail

Communication skills

Education

Cert CII qualification or working toward

Tools

Acturis

Job description

The team in Brown & Brown Stockport are currently looking for an experienced Commercial Claims Handler to join their professional team based out of the office in Stockport.

In this role you will be responsible for handling claims from notification through to settlement including but not limited to checking that cover applies, creating the necessary file/record and if applicable, keeping the Director/Account Executive/Handler up to date with the present position on various insurance claims.

This is a long term opportunity that will suit a person with existing claims handling knowledge and someone looking to progress within claims by taking on wider responsibilities.

The day to day:

• Handle all claims allocated, including the creation of records and claim files, chasing clients and insurers for outstanding documents, chasing claims to a satisfactory conclusion, appointing Loss Adjusters/Engineers where appropriate, negotiating settlement with insurers, issuing settlement cheques for applicable claims and maintaining accurate computer records.
• Produce statistics, reports, and information as required by Directors/Account Executives/Handlers on claims for clients.
• Establish close links with clients, Insurers, loss adjusters, engineers, and other relevant parties.
• Attend client meetings with Account Executives when required.
• Be conversant with and adhere to the Company’s Complaints Procedures.
• Be conversant with Company Procedures Manual and the requirements of the FCA and to implement and maintain procedures as stipulated.
• Ensure compliance with Health and Safety legislation and requirements and to highlight and report any relevant situations.

What’s on offer:

A Negotiable starting salary with the standard benefits package (Holiday, Pension etc.) and a culture built around developing staff.

Strong team environment within a business that are growing year on year and some excellent career prospects.

Full support for professional qualifications.

About You:

You’ll have solid exposure to handling claims across the Commercial Insurance product range and be comfortable in handling claims from SME to Large Commercial level

You’ll be able to deal confidently with all stakeholders throughout the lifecycle of a claim from first notification to settlement and on into aftercare to maximise client satisfaction

You will be Cert CII qualified or working toward, or eager to start on the qualifications path.

Able to deal with both internal and external stakeholders, including liaising with insurers and loss adjusters (where required)

Produce Claims MI as required

Work effectively within the wider Stockport office, supporting with client visits and renewal reports when required

Prior exposure to Acturis would be beneficial.