Commercial Claims Handler

The People Pod; Lytham St Annes; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Salary around £35,000

Job summary

The People Pod in Lytham St Annes is seeking a Claims Handler - Commercial Insurance to manage a varied portfolio of commercial claims from notification to resolution, working with clients and insurers.

The role emphasizes ownership, strong knowledge of commercial insurance, and the ability to build relationships in a collaborative broker, with hybrid working and a salary around £35,000.

Qualifications

• Solid commercial insurance claims experience.
• Experience with multiple classes such as Motor, Property, Business Interruption, Employers' Liability or Public Liability is useful.
• Ability to interpret policy cover and advise next steps to clients.
• Strong client communication and relationship skills.
• Organised and able to manage multiple claims simultaneously.
• Willingness to work towards CII qualifications.

Responsibilities

• Manage a varied caseload of commercial insurance claims (Motor, Property, BI, Liability).
• Review policy information and establish the relevant cover, conditions and requirements.
• Notify and present claims to insurers accurately.
• Keep clients informed and provide clear, practical advice throughout the process.
• Liaise with insurers and stakeholders to progress claims and challenge delays where needed.
• Maintain accurate claims records and diary management to keep workflow moving.
• Provide claims information and insight to the broking team for servicing and renewals.

Skills

Commercial insurance claims experience

Client communication

Diary management

Organisation

Ownership / proactive

Education

CII qualifications or willingness to study

Job description

Claims Handler - Commercial Insurance

Lytham St Annes | £35,000 + benefits | Hybrid working

A commercial claims role where your experience matters

We're working with an established and growing independent insurance broker in Lytham St Annes who are looking to add an experienced Claims Advisor to their team.

This is an opportunity for someone who enjoys taking ownership of claims, working closely with clients and using their commercial insurance knowledge to achieve the right outcomes.

You'll manage a varied portfolio of commercial claims, from initial notification through to resolution, acting as a key point of contact for clients and working closely with insurers, loss adjusters and other professionals.

The role

• Managing a varied caseload of commercial insurance claims, including Motor, Property, Business Interruption and Liability.
• Reviewing policy information and establishing the relevant cover, conditions and requirements.
• Notifying and presenting claims to insurers accurately and effectively.
• Keeping clients informed throughout the claims process and providing clear, practical advice.
• Liaising with insurers and other stakeholders to progress claims and challenge delays where appropriate.
• Identifying potential coverage issues or more complex matters and escalating these when required.
• Maintaining accurate claims records and keeping matters moving through effective diary management.
• Providing claims information and insight to the wider broking team to support client servicing and renewals.

You'll be joining a business where claims is an important part of the client relationship, rather than simply a back-office function. Your judgement, technical knowledge and ability to build strong relationships will be valued.

About you

We're looking for someone with solid commercial insurance claims experience who is comfortable dealing with a varied caseload.

Experience across areas such as Motor Fleet, Property, Business Interruption, Employers' Liability, Public Liability, Commercial Combined or SME packages would be useful, although you don't need experience across every class.

More importantly, you'll be someone who:

• Has a strong understanding of commercial insurance and claims processes.
• Can interpret policy cover and identify the appropriate next steps.
• Communicates confidently with clients, insurers and other professionals.
• Is organised and capable of managing multiple claims effectively.
• Takes ownership and is proactive in progressing claims.
• Knows when an issue requires further investigation or escalation.

Relevant CII qualifications, or a willingness to work towards them, would be advantageous.

Why join?

You'll be joining an independent, people-focused broker where you can have genuine influence over the client experience and work alongside experienced insurance professionals.

The business has built its reputation around long-term client relationships, quality service and a collaborative approach, while continuing to grow and develop.

For someone looking to move away from a highly corporate environment and into a business where their experience and contribution are recognised, this offers a chance to play an important role within an established claims function.

The package

• Salary: circa £35,000, depending on experience
• Hours: Monday-Friday, 9am-5pm
• Location: Lytham St Annes
• Hybrid: 4 days in the office / 1 day from home following probation