Claims Handler

897 Brown & Brown (Europe) Limited; Belfast City District; On-site; GBP 25,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Job summary

Brown & Brown (Europe) Limited is seeking a Commercial Claims Handler in Belfast to manage all classes of commercial claims within the Claims Team. You will work closely with involved parties to ensure updates are shared and information is provided promptly, while maintaining regulatory compliance and delivering excellent customer service.

The role requires experience in claims handling, strong negotiation and interpersonal skills, and the ability to project manage cases from first notice to

Qualifications

• Previous experience within Claims handling is required.
• Professional qualification – CII or working towards professional qualifications.
• Excellent communication and client-facing skills are essential.

Responsibilities

• Deliver planned performance and service standards to ensure customers are provided with an excellent customer experience and proactive handling of all claims.
• Provide clear and accurate claims advice to clients and policyholders.
• Ensure clients understand policy terms and cover levels in line with regulations.
• Project manage claims from FNOL to completion.
• Liaise with policyholders and insurers daily and manage expectations.

Skills

Interpersonal skills

Negotiation skills

Organizational skills

Teamwork

Regulatory knowledge

Education

CII qualification or study toward

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Title: Commercial Claims Handler

Location: Belfast

Salary: Negotiable

Reporting to: Executive Director - Claims

Job purpose: Managing all classes of Commercial Claims as required within the Claims Team. Working closely with all relevant parties to ensure everyone involved is fully aware of status updates and are providing additional information as needed To provide a complete professional service to all clients whilst always maintaining regulatory compliance.

Other Key accountabilities

Specific duties and responsibilities include, but are not limited to, the following:

• Deliver planned performance and service standards to ensure customers are provided with an excellent customer experience in addition to being innovative and proactive when dealing with all aspects of customer & third-party claims.
• Provide clear and accurate claims advice to clients and people claiming on their policies.
• Ensure clients understand the terms and the extent of the cover provided in line with industry regulations.
• Project manage claims on a case load basis – from FNOL to completion.
• Work within set budgets and timeframes.
• Liaise with policy holders and insurance companies on a daily basis.
• Keep an efficient diary system to ensure pro-activity.
• Manage client’s expectations at all times.
• Identify potential cover issues or indicators of fraud and acting in accordance with company stated guidelines to deal with such claims.
• Develop and maintain networks/formal channels within and outside the Company to gain information and develop own breadth of awareness and understanding.
• Ensure the adherence to company policies and procedures.
• Liaise with the Corporate Team to deal with all claims and provide information on the impact on future business.
• Ensure the highest standards of customer care and service.
• Provide less experienced staff with support (i.e. technical and underwriting expertise) as and when required.
• Create and update both computer and paper-based records.
• Carry out periodical reviews on systems and processes currently in place within own areas of responsibility to improve efficiency going forward.
• Keep abreast of and assess the impact of external (such as legal and regulatory) changes as they relate to the role.
• Carry out such other duties and responsibilities as the Board may request from time to time.

Conduct Rules

You must act with integrity

You must act with due care, skill and diligence

You must be open and cooperative with the FCA, the PRA and other regulators

You must observe proper standards of market conduct

Remuneration and Conditions of Employment

Salary (negotiable depending on qualifications and experience).

Hours of work are Monday to Friday 9:00 a.m. – 5:00 p.m. 25 days annual leave plus 11 statutory days.

Company Pension Schemes

The postholder will be required to undertake such internal and/or external training as deemed necessary by the company.

Key knowledge and skill requirements

Knowledge and Skills

Previous experience within Claims is required to be considered for this role.

Professional qualification – CII or working towards professional qualifications.

Interpersonal / Communication skills

Flexible and adaptable to change

Collaboration and teamwork

Strong trading skills

Strong organisational skills

Strong negotiation skills

Knowledge & Ability (any staff involved in any aspect of Insurance Distribution) knowledge of terms and conditions of policies offered, including ancillary risks covered by such policies knowledge of applicable laws governing the distribution of insurance products, such as consumer protection law, relevant tax law and relevant social and labour law knowledge of claims handling knowledge of complaints handling knowledge of assessing customer needs knowledge of the insurance market knowledge of business ethics standards necessary financial competence

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience and delivering results.

With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed and are committed to always doing what is right.

With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.