Commercial Claims Handler

Brown & Brown UK; Belfast City District; On-site; GBP 32,000 - 46,000; Full time

Job summary

Brown & Brown UK in Belfast seeks a seasoned Claims professional to manage all classes of Commercial Claims within the Claims Team, delivering a complete professional service while ensuring regulatory compliance.

You will project manage claims from FNOL to completion, liaise with policyholders and insurers, and support junior staff with technical guidance while maintaining high standards of customer care and timely information flow.

Qualifications

• Previous experience within Claims is required.
• Professional qualification – CII or working towards professional qualifications.
• Interpersonal / Communication skills are essential.
• Flexible and adaptable to change.

Responsibilities

• Deliver planned performance and service standards to ensure customers have an excellent experience and proactive handling of all claims.
• Provide clear and accurate claims advice to clients and claimants.
• Ensure clients understand the terms and extent of cover in line with regulations.
• Project manage claims from FNOL to completion within set budgets and timeframes.
• Liaise with policyholders and insurance companies daily.

Skills

Interpersonal / Communication

Flexible / Adaptable

Collaboration / Teamwork

Strong trading skills

Strong organisational skills

Education

CII qualification or working towards

Job description

Reporting to: Executive Director - Claims

Job purpose:

• Managing all classes of Commercial Claims as required within the Claims Team. Working closely with all relevant parties to ensure everyone involved is fully aware of status updates and are providing additional information as needed
• To provide a complete professional service to all clients whilst always maintaining regulatory compliance.

Other Key accountabilities:

Specific duties and responsibilities include, but are not limited to, the following:

• Deliver planned performance and service standards to ensure customers are provided with an excellent customer experience in addition to being innovative and proactive when dealing with all aspects of customer & third-party claims.
• Provide clear and accurate claims advice to clients and people claiming on their policies.
• Ensure clients understand the terms and the extent of the cover provided in line with industry regulations
• Project manage claims on a case load basis – from FNOL to completion.
• Work within set budgets and timeframes.
• Liaise with policy holders and insurance companies on a daily basis.
• Keep an efficient diary system to ensure pro-activity.
• Manage client’s expectations at all times.
• Identify potential cover issues or indicators of fraud and acting in accordance with company stated guidelines to deal with such claims.
• Develop and maintain networks/formal channels within and outside the Company to gain information and develop own breadth of awareness and understanding
• Ensure the adherence to company policies and procedures.
• Liaise with the Corporate Team to deal with all claims and provide information on the impact on future business.
• Ensure the highest standards of customer care and service.
• Provide less experienced staff with support (i.e. technical and underwriting expertise) as and when required
• Create and update both computer and paper-based records.
• Carry out periodical reviews on systems and processes currently in place within own areas of responsibility to improve efficiency going forward
• Keep abreast of and assess the impact of external (such as legal and regulatory) changes as they relate to the role
• Carry out such other duties and responsibilities as the Board may request from time to time.

Conduct Rules

• You must act with integrity
• You must act with due care, skill and diligence
• You must be open and cooperative with the FCA, the PRA and other regulators
• You must observe proper standards of market conduct

Remuneration and Conditions of Employment

• Salary (negotiable depending on qualifications and experience).
• Hours of work are Monday to Friday 9:00 a.m. – 5:00 p.m.
• 25 days annual leave plus 11 statutory days.
• Company Pension Schemes
• The postholder will be required to undertake such internal and/or external training as deemed necessary by the company.

Key knowledge and skill requirements

Knowledge and Skills

• Previous experience within Claims is required to be considered for this role
• Professional qualification – CII or working towards professional qualifications
• Interpersonal / Communication skills
• Flexible and adaptable to change
• Collaboration and teamwork
• Strong trading skills
• Strong organisational skills

Knowledge & Ability (any staff involved in any aspect of Insurance Distribution)

• knowledge of terms and conditions of policies offered, including ancillary risks covered by such policies
• knowledge of applicable laws governing the distribution of insurance products, such as consumer protection law, relevant tax law and relevant social and labour law
• knowledge of claims handling
• knowledge of complaints handlingknowledge of assessing customer needs
• knowledge of the insurance market
• knowledge of business ethics standards
• necessary financial competence