Civil Enforcement Officer - Stafford

APCOA PARKING UK; Stafford; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Full training

Uniform provided

Overtime options

Learning and development

Job summary

APCOA PARKING UK is seeking a Civil Enforcement Officer in Stafford. The role is 37.5 hours per week with shifts across mornings and occasional late starts and Sundays. Salary is £24,784.50 per annum. A full UK driving licence is essential to perform patrols and operate parking equipment.

You will join the Waterfront and Riverside car parks team, ensuring safe, respectful use of our facilities and delivering excellent customer service to park users.

Qualifications

• Excellent customer service skills
• Basic computer skills
• Knowledge of health and safety needs
• Reliable and proactive attitude to work
• Full UK Driving Licence (UK)

Responsibilities

• Resolve customer concerns, patrol the car park, deter crime, and implement traffic control measures.
• Maintain site cleanliness and safety to agreed standards, while seeking improvements.
• Meet or exceed safety, security and service targets for customers, client and property.
• Provide high level of customer service on-site and resolve issues wherever possible.
• Carry out first-line maintenance of payment machines and other equipment.
• Assist with Revenue Transfers and maintain records as per local protocols.

Skills

Excellent customer service

Basic computer skills

Health & safety knowledge

Reliable & proactive

Full UK Driving Licence

Job description

The Role

Civil Enforcement Officer

Location: Stafford

Hours: 37.5 hoursper week (7.5 working hours | 30 minute break | Any 5 from 7)

Salary: £24,784.50 per annum

Driving License Required

Shifts

• 8:00am - 4:00pm
• 9:00am - 5:00pm
• 1 late night a week every 4 weeks 1:00pm - 9:00pm ,
• 1 Sunday in every 3 weeks 8:30am - 4:30pm

Do you enjoy working with the public? Do you have good customer service skills? Do you like working outdoors? Do you have a Full UK Manual Driving licence?

If you answered yes, then this may be the role for you!

Civil Enforcement Officers are a crucial part of our teams. You will form part of the parking team operating mainly across the Waterfront and Riverside car parks in Stafford. You will be ensuring all users of the car park are doing so in a respectful and safe manner.

What you will do?

• You will resolve customer’s concerns, patrol the car park, deter crime, and implement traffic control measures.
• You will be maintaining the agreed standards of site cleanliness and safety, whilst improving in all these areas
• Meet and exceed were ever possible the safety, security and service of the car park customers, our client, and the property.
• You will ensure a reliably high level of customer service, to resolve customers problems on site wherever possible
• Carry out first line maintenance of payment machines, and other company equipment
• Assist with Revenue Transfers and maintain records Revenue movement as laid down within the local revenue protection protocols, in line with APCOA SOP’s

What you will bring?

• Excellent customer service skills
• Basic computer skills
• Knowledge of health and safety needs
• A reliable and responsible attitude to work, including aptitude to be proactive
• Full Clean UK Driving Licence*

What is on offer to you?

• Full training,
• Full all weather uniform,
• Overtime options
• Prospects for learning and development.
• £12.71 per hour

*Full Driving licence is essential for this role

Does this sound like the ideal role for you?

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a inspiring work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.