Civil Enforcement Officer

APCOA PARKING UK; Walsall; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Uniform provided

Training and development prospects

20 days annual leave + 8 bank holidays

Job summary

APCOA Parking UK in Walsall is recruiting a Civil Enforcement Officer to patrol local streets and car parks, ensuring drivers comply with parking rules and maintaining public safety. You will work 40 hours per week across five days from 07:00–22:00, with a rota, and you must hold a full UK driving licence.

APCOA offers a pension, uniform, training, and ongoing development. This outdoor role exposes you to all weather conditions, and you will record issues, issue PCNs where appropriate, and

Qualifications

• Full UK driving licence required.
• Good written and spoken English.
• Excellent customer service skills.
• Willingness to work outdoors in all weather conditions.

Responsibilities

• Enforce on-street parking policies and issue PCNs.
• Record, report and act on defects or suspicious vehicles.
• Promote public relations and provide parking-related advice.
• Use radio and HHCT equipment properly.
• Attend hearings to provide material for contested PCNs.
• Report issues and PCNs to supervisor after each shift.

Skills

Full UK driving licence

Good written and spoken English

Excellent customer service

Willingness to work outdoors in all we

Job description

The Role

Civil Enforcement Officer

Location: Walsall

Hours/shifts: 40 hours per week | 5 days out of 7, between 07:00 - 22:00 as per rota.

Salary: £29,556.80 per annum

Full Clean UK Manual Driving Licence Required

Do you hold a full and clean UK driving licence?

Would you enjoy working outdoors?

Do you want to make a difference in your local area?

Our Civil Enforcement Officers are an important part of keeping the local area safe. You will ensure that all drivers follow parking rules on public streets and in car parks.

Civil Enforcement Officers patrol assigned areas to ensure the neighbourhood stays safe and clean

What will your duties be?

• Enforce on-street permitted parking policies and issue Penalty Charge Notices (PCN's) to vehicles in breach of these codes.
• Record, report and take appropriate action on any defects found in street furniture or any suspicious vehicles in accordance with local procedure.
• Represent the Company and the Council by promoting good public relation and providing advice and knowledge concerning parking related matters.
• Use your radio and Hand-Held Computer Terminal (HHCT) equipment in a proper manner in accordance with practices.
• Attend when needed judgment hearings to give endorsing material in connection with contested PCNs
• Report all issues and PEN's issued to your supervisor at the end of each shift.

What will you bring?

• Good written and spoken English
• Excellent customer service skills
• A willingness to work outside in all weather conditions
• A full UK driving licence

In return for your hard work, we are offering:

• 20 days annual leave plus 8 bank holidays (pro rata)
• 40 hours per week (Any 5 days of 7)
• Pension scheme Uniform provided.
• Training and development prospects
• £29,556.80 per annum

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.