Civil Enforcement Officer

APCOA PARKING UK; Twickenham; Hybrid; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Up to 28 days holiday per annum (BH)

Workplace Pension

Free Uniform

Access to Learning & Development

Employee Discount Scheme

Working 5 days of 7 as per rota

Job summary

APCOA Parking UK is hiring a Civil Enforcement Officer in Richmond. You will patrol streets and council car parks, advise the public, and enforce parking restrictions while delivering friendly, high‑quality customer service.

Full training will be provided and there is potential for career progression within APCOA. The role typically involves shifts across 5 days per week, with 42.5 hours weekly and a salary of £33,813 per year.

Qualifications

• Excellent customer service and communication skills.
• Willingness to patrol streets and car parks to enforce restrictions.
• Driving license preferred.
• Full training provided with career progression.

Responsibilities

• Patrol streets and council car parks, advise and uphold parking restrictions.
• Issue parking tickets where appropriate while maintaining a constructive, no-target approach.
• Report defects to street furniture like signs and road markings and log incidents.
• Provide high levels of customer service, speaking to the public in a friendly but effective manner.

Skills

Customer service

Communication

Public interaction

Patrolling

Job description

The Role

Civil Enforcement Officer

Location: Richmond
Hours: 42.5 hours per week
Salary: £33,813 per annum | £15.30 per hour
Driving License Preferred

Do you enjoy working outdoors? Have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
APCOA has new openings for someone who:

• Wants to have a positive impact on their local area
• Has excellent Customer Service skills and enjoys working with the public
• Has an interest in joining a reliable team, playing a key role in the local community

So, what can you expect as a Civil Enforcement Officer?

You'll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions. Yes, you'll be issuing parking tickets, but you won't have targets as this job is about creating a positive impact on the local community.

• You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
• You will keep a detailed log of the violations and debrief incidents that occur during your shift.
• You will provide a high level of all-round customer service, providing the public with useful information and advice.
• You will need excellent customer care skills, being able to speak to people in a friendly but effective way is a very important part of the role.

Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves, so this could be a great place to start your career. We believe that working for Apcoa is great. We are always thinking of creative ways to give more to our employees.

Here is a sample of some of the current benefits on offer to you:

• Up to 28 days holiday per annum (includes BH)
• Workplace Pension
• Free Uniform
• Access to Learning & Development
• Employee Discount Scheme
• Working 5 days of 7 as per rota

Shift Patterns

07:30am - 17:00
09:30am - 19:00
13:30pm - 23:00

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.