Parking Enforcement Officer

APCOA PARKING UK; Kingston upon Thames; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Full training provided

Career progression

Competitive salary

Job summary

APCOA Parking UK is hiring a Civil Enforcement Officer in Kingston. You will patrol streets and council car parks, advise on parking rules, and issue tickets where needed. The role emphasizes positive local impact and excellent customer service, with full training provided.

The position offers 42.5 hours per week at a salary of £32,708 per annum, with progression opportunities and a supportive team environment.

Qualifications

• Outdoor role requiring good customer service and communication skills.
• Interest in helping the local community and working with the public.

Responsibilities

• Patrol streets and council car parks and advise on parking restrictions.
• Issue parking tickets where appropriate, with no targets.
• Report defects to street furniture, signs and road markings.
• Keep a detailed log of violations and debrief shift incidents.
• Provide high levels of customer service and friendly, helpful information to the public.

Job description

The Role

Civil Enforcement Officer

• Location: Kingston
• Hours: 42.5 hours per week;
• Salary: £32,708 per annum

Do you enjoy working outdoors, helping people and have great communication skills? Do you have excellent customer service skills and enjoy being on the go? If the answer is "YES" then keep reading as there are new openings for someone who:

• Wants to have a positive impact on their local area
• Has excellent Customer Service skills and enjoys working with the public
• Has an interest in joining a reliable team, playing a key role in the local community

So, what can you expect as a Civil Enforcement Officer?

You’ll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions. Yes, you’ll be issuing parking tickets, but you won’t have targets as this job is about creating a positive impact on the local neighbourhood.

• You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
• You will keep a detailed log of the violations and debrief incidents that occur during your shift.
• You will provide a high level of all-round customer service, providing the public with useful information and advice.
• You will need excellent customer care skills, being able to speak to people in a friendly but effective way is a very important part of the role.
• A full UK manual license or CBT license is desirable.

Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves, so this could be a great place to start your career.

Benefits

We believe that working for APCOA is great. We are always thinking of creative ways to give more to our employees.

£32,708 per annum / £14.80 per hour

Working Hours: 42.5 hours per week, 5 days of 7 as per rota

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.