Outdoor Parking Enforcement Officer — Customer Focus

APCOA PARKING UK; Stafford; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Full training

Uniform provided

Overtime options

Learning and development

Job summary

APCOA PARKING UK is seeking a Civil Enforcement Officer in Stafford. The role is 37.5 hours per week with shifts across mornings and occasional late starts and Sundays. Salary is £24,784.50 per annum. A full UK driving licence is essential to perform patrols and operate parking equipment.

You will join the Waterfront and Riverside car parks team, ensuring safe, respectful use of our facilities and delivering excellent customer service to park users.

Qualifications

• Excellent customer service skills
• Basic computer skills
• Knowledge of health and safety needs
• Reliable and proactive attitude to work
• Full UK Driving Licence (UK)

Responsibilities

• Resolve customer concerns, patrol the car park, deter crime, and implement traffic control measures.
• Maintain site cleanliness and safety to agreed standards, while seeking improvements.
• Meet or exceed safety, security and service targets for customers, client and property.
• Provide high level of customer service on-site and resolve issues wherever possible.
• Carry out first-line maintenance of payment machines and other equipment.
• Assist with Revenue Transfers and maintain records as per local protocols.

Skills

Excellent customer service

Basic computer skills

Health & safety knowledge

Reliable & proactive

Full UK Driving Licence

Job description

APCOA PARKING UK is seeking a Civil Enforcement Officer in Stafford. The role is 37.5 hours per week with shifts across mornings and occasional late starts and Sundays. Salary is £24,784.50 per annum. A full UK driving licence is essential to perform patrols and operate parking equipment.

You will join the Waterfront and Riverside car parks team, ensuring safe, respectful use of our facilities and delivering excellent customer service to park users.