Citizens Advice Croydon: Qualified/Trainee Debt Adviser

Cvalive; Croydon; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Generous leave

Hybrid working arrangements

Employee benefits

Training opportunities

Job summary

Citizens Advice Croydon is recruiting a Qualified/Trainee Debt Adviser on a fixed-term contract until 31 March 2028. The role involves assessing clients' debt issues and negotiating with creditors to maximise income and prevent escalation.

The post offers a warm, supportive environment with hybrid working, generous leave, and opportunities for professional development; training will be provided to achieve competence in debt advice and casework.

Qualifications

• Ideal candidate will have specialist debt advice accreditation and training to casework level.
• Trainee opportunities available with training provided for competence.

Responsibilities

• Assess clients' debt situations and identify strategies to resolve issues.
• Guide and empower clients, including negotiating with creditors for vulnerable clients.
• Support through hybrid working environment and professional development.

Skills

Debt advice

Negotiation with creditors

Client assessment

Education

Specialist debt advice accreditation

Job description

• Citizens Advice Croydon: Qualified/Trainee Debt Adviser

Citizens Advice Croydon: Qualified/Trainee Debt Adviser

Contract: Fixed-term contract, until 31 March 2028

Hours: 35 hours per week

About the role

Citizens Advice Croydon is a well-established local charity serving the London Borough of Croydon.

The successful candidate will ideally have the required specialist debt advice accreditation and have completed training to casework level. However, we will consider appointing a trainee and to provide the training needed to achieve competence in this role. If you have experience of providing advice at generalist level or knowledge of financial services, a trainee opportunity like this may be for you.

In this role you will assess each client's situation in depth, identifying the most appropriate strategies to resolve their debt issues while exploring every opportunity to maximise income. You will guide and empower clients to understand their options whilst taking direct action for those who are more vulnerable, such as negotiating with creditors to prevent escalation and protect the client from further harm.

We offer a warm and friendly working environment, hybrid working arrangements, generous leave and other employee benefits and the opportunity to develop professionally.