Debt Advice Caseworker

Citizens Advice BANES; Luton; On-site; GBP 25,000 - 28,000; Full time

Job summary

Citizens Advice Luton is seeking a Debt Advice Caseworker (trainee or qualified) to join our debt advice team in Luton. The role involves assessing clients and providing debt advice across telephone, face-to-face and email channels.

This fixed-term position runs until 31 October 2027, is office-based, and offers training with progression to provide advice, liaising with creditors and signposting for next steps.

Responsibilities

• Assess clients and provide debt advice through telephone, face-to-face and email channels.
• Liaise with creditors, signpost and assist with next steps as necessary.

Job description

Salary £24,925 – £27,500 per annum (depending on experience)

Location Luton

Workplace Office based

Contract Fixed term contract, until 31 October 2027

Interviews will take place on 12 October 2026.

About the role

Citizens Advice Luton is a well-respected local charity with over 30 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

We are looking to recruit a Debt Advice Caseworker (trainee or already qualified) to join our specialist debt advice team. Full training will be given as required. Once trained, the role involves assessing clients and giving advice through various channels including telephone, face to face and email, then working with clients to provide advice and options on how to deal with their debts, liaising with creditors, signposting and assisting with next steps as necessary.

OUR VALUES: Our high-performing team ethic is based completely on fairness, equality, thoroughness and recognition.

Citizens Advice Luton is committed to equality and diversity and welcomes applications from all sections of the community.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.