Debt Adviser / Trainee

LLOYD'S REGISTER INTERNATIONAL; Greater London; Hybrid; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Competitive salaries

Hybrid working patterns

Supportive environment

Ongoing training and development

Impactful work in Leeds

Job summary

Leeds Citizens Advice & Law Centre is seeking a Debt Adviser (Trainee/Qualified) to provide debt advice and casework in person and over the phone, supporting clients in vulnerable circumstances and managing a caseload.

The role offers hybrid working in Leeds with flexible hours between 21 and 35 per week, and interviews on 13 October 2026. Salary depends on trainee or qualified level, and there is a clear progression path.

Qualifications

• Strong communication skills essential for debt advice and client support.
• Demonstrated resilience when helping clients in vulnerable circumstances.
• Commitment to social justice and helping communities through high-quality advice.

Responsibilities

• Provide debt advice and casework to clients in person and by phone.
• Assess priority and non-priority debts and discuss debt solutions with clients.
• Budget and maximise income, including through benefits claims.
• Liaise with third parties to manage client issues and advocate on their behalf.

Skills

Strong communication skills

Resilience

Commitment to social justice

Job description

Debt Adviser / Trainee

Apply before 9am on 5 October 2026.

Job summary

• Salary: NJC Points 7-12 (trainee) £27,274 - £29,542 pro rata NJC Points 18-22 (qualified) £32,578 - £34,811 pro rata. Full-time or Part time: 21-35 hours per week
• Location: Leeds
• Workplace: Hybrid working
• Working pattern: Flexible
• Hours per week: Full-time or Part time: 21-35 hours per week

About the role

As a Debt Adviser, you will provide debt advice and casework in person and over the phone for a wide range of clients, using strong communication and interpersonal skills to support individuals in vulnerable circumstances. You will manage and maintain an active caseload providing a comprehensive advice, advocacy and casework service to Leeds Citizens Advice & Law Centre clients on all matters relating to debt and money advice. This will include advising clients on dealing with their priority and non- priority debts, debt solutions, budgeting, and maximising income, including through benefits claims. The adviser will liaise and negotiate with a range of third parties to manage the client’s issues, and support and empower them to improve their situation and achieve a debt solution. This role would suit a generalist adviser wishing to develop specialist skills in debt and money advice.

Interviews will take place on 13 October 2026.

What We Offer:

• Competitive salaries
• Flexible working patterns with the option of hybrid working for most roles
• Supportive, inclusive work environment
• Ongoing training and development to help you grow
• A real chance to make an impact in the lives of people across Leeds

Who We’re Looking For:

We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework.

Whether you’re exploring a client’s problem with them, supporting someone through an energy issue, guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.

Based in Leeds with Hybrid working available but some office work in our City Centre Hub is essential. Various Hours available.

Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.

To find out more, download a job pack from: www.citizensadviceleeds.org.uk/working-for-us/

Closing date: Monday 5th October 2026 at 9am

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.