Qualified/Trainee Debt Adviser

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Generous leave

Employee benefits

Job summary

The National Association of Citizens Advice Bureaux, operating through Citizens Advice Croydon, is seeking a Qualified/Trainee Debt Adviser on a hybrid basis in Croydon. The post is a 35-hour week, fixed term until 31 March 2028, with a salary of £27,269 to £33,366 per year.

The role involves assessing debt situations, negotiating with creditors, and helping clients maximise income, with training provided for those pursuing debt-advice accreditation.

Qualifications

• Ideally have debt advice accreditation and casework training.
• Willing to train to competence if trainee.
• Experience in generalist advice or financial services helpful.

Responsibilities

• Assess client debt situations in depth and identify strategies.
• Negotiate with creditors to prevent escalation.
• Empower clients to understand options and maximise income.

Skills

Debt advice accreditation

Client assessment

Negotiation with creditors

Job description

Qualified/Trainee Debt Adviser

Apply before 5pm on 29 September 2026.

Job summary

• Salary: £27,269 - £33,366
• Location: Croydon
• Workplace: Hybrid working
• Contract: Fixed term contract, until 31 March 2028
• Hours per week: 35

About the role

Citizens Advice Croydon is a well established local charity serving the London Borough of Croydon. We make a meaningful difference to the lives of the people coming to us for help and support. We are proud of the high quality advice we provide and we are looking for someone who will be committed to delivering excellent customer service and working to the highest standards.

The successful candidate will ideally have the required specialist debt advice accreditation and have completed training to casework level. However, we will consider appointing a trainee and to provide the training needed to achieve competence in this role. If you have experience of providing advice at generalist level or knowledge of financial services, a trainee opportunity like this may be for you.

In this role you will assess each client's situation in depth, identifying the most appropriate strategies to resolve their debt issues while exploring every opportunity to maximise income. You will guide and empower clients to understand their options whilst taking direct action for those who are more vulnerable, such as negotiating with creditors to prevent escalation and protect the client from further harm.

We offer a warm and friendly working environment, hybrid working arrangements, generous leave and other employee benefits and the opportunity to develop professionally.