Debt Solutions Advisor (Hybrid) – Trainee to Qualified

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Generous leave

Employee benefits

Job summary

The National Association of Citizens Advice Bureaux, operating through Citizens Advice Croydon, is seeking a Qualified/Trainee Debt Adviser on a hybrid basis in Croydon. The post is a 35-hour week, fixed term until 31 March 2028, with a salary of £27,269 to £33,366 per year.

The role involves assessing debt situations, negotiating with creditors, and helping clients maximise income, with training provided for those pursuing debt-advice accreditation.

Qualifications

• Ideally have debt advice accreditation and casework training.
• Willing to train to competence if trainee.
• Experience in generalist advice or financial services helpful.

Responsibilities

• Assess client debt situations in depth and identify strategies.
• Negotiate with creditors to prevent escalation.
• Empower clients to understand options and maximise income.

Skills

Debt advice accreditation

Client assessment

Negotiation with creditors

Job description

The National Association of Citizens Advice Bureaux, operating through Citizens Advice Croydon, is seeking a Qualified/Trainee Debt Adviser on a hybrid basis in Croydon. The post is a 35-hour week, fixed term until 31 March 2028, with a salary of £27,269 to £33,366 per year.

The role involves assessing debt situations, negotiating with creditors, and helping clients maximise income, with training provided for those pursuing debt-advice accreditation.