Debt Adviser / Trainee

Citizens Advice; Leeds; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salaries

Hybrid work option

Supportive, inclusive work environment

Ongoing training and development

Real impact on lives across Leeds

Job summary

Citizens Advice in Leeds is seeking a Debt Adviser to provide debt advice and casework in person and over the phone for a wide range of clients. You will manage a busy caseload, offering comprehensive advice on debt, budgeting, and benefits claims, while liaising with third parties to secure solutions.

You will support and empower individuals in vulnerable circumstances, with hybrid working options and opportunities to develop specialist skills in debt and money advice.

Qualifications

• Strong communication skills and resilience in supporting clients.
• Commitment to social justice and helping communities through high-quality debt advice.
• Ability to manage an active caseload and deliver advocacy and casework.

Responsibilities

• Provide debt advice and casework in person and over the phone for a wide range of clients.
• Manage and maintain an active caseload delivering comprehensive debt and money advice.
• Advise on priority and non-priority debts, debt solutions, budgeting and benefits claims.
• Liaise and negotiate with third parties to resolve client issues, empowering clients to improve their situation.
• Supervise advisers and volunteers where appropriate.

Skills

Strong communication skills

Resilience

Commitment to social justice

Caseload management

Job description

As a Debt Adviser, you will provide debt advice and casework in person and over the phone for a wide range of clients, using strong communication and interpersonal skills to support individuals in vulnerable circumstances. You will manage and maintain an active caseload providing a comprehensive advice, advocacy and casework service to Leeds Citizens Advice & Law Centre clients on all matters relating to debt and money advice. This will include advising clients on dealing with their priority and non-priority debts, debt solutions, budgeting, and maximising income, including through benefits claims. The adviser will liaise and negotiate with a range of third parties to manage the client’s issues, and support and empower them to improve their situation and achieve a debt solution. This role would suit a generalist adviser wishing to develop specialist skills in debt and money advice.

What We Offer

• Competitive salaries
• Flexible working patterns with the option of hybrid working for most roles
• Supportive, inclusive work environment
• Ongoing training and development to help you grow
• A real chance to make an impact in the lives of people across Leeds

Who We’re Looking For

We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework.

Whether you’re exploring a client’s problem with them, supporting someone through an energy issue, guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.

Based in Leeds with Hybrid working available but some office work in our City Centre Hub is essential. Various Hours available.

Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.

Closing date: Monday 5th October 2026 at 9am