Cisco Voice SME

DCV Technologies; Glasgow; Hybrid; GBP 64,000 - 84,000; Full time

Job summary

DCV Technologies is seeking an experienced Cisco Voice SME in Glasgow for a 1-year hybrid contracting role. The main focus is planning, coordinating, and installing voice and data infrastructure, including CUCM and related components.

Weekend work is expected during certain installation phases. The role requires strong Cisco Voice expertise, CUCM 12.x+, experience with SIP, MGCP, ISDN, and knowledge of voice technologies.

Qualifications

• Essential: self-starter, collaborative, thrives under pressure, highly organized, manages multiple tasks, willing to work weekends during installation phases.

Responsibilities

• Plan, coordinate and install voice and data hardware for new office tower.
• Oversee migrations and provide support on first day of operations.
• Deliver ongoing technical assistance for telephony services.
• Work weekends as required for project phases.

Skills

Self-starter

Team player

Work under pressure

Attention to detail

Time management

Friday/Saturday shifts

Education

Bachelor’s degree

Job description

Role/Job title:

Cisco Voice SME

Work Location:

Glasgow

Role type:

Contracting

Mode of working:

Hybrid

If Hybrid, how many days are required in office:

3 days

Contractor Rate:

400 GBP / Day

Duration of assignment:

1 Year (With likely extension)

Key Areas

• Strong Cisco Voice SME with the experience in handling Cisco CUCM and contact Cente
• Good experience in Cisco Voice troubleshooting
• Good knowledge in MRA

The Role

We are seeking an experienced L3 Voice Operations Engineer to play a critical role in the planning, coordination, and installation of technology infrastructure that will enhance both employee and client experiences. This position will be directly involved in the construction and renovation of a new office tower in London, with responsibilities including the installation and integration of voice and data hardware, as well as associated cabling. The role encompasses participating in the planning and execution of installations, overseeing migrations, providing support on the first day of business operations, and delivering ongoing technical assistance for telephony services. Candidates must be available to work weekends as required for project phases.

Your responsibilities:

• Experience with branch office construction, renovations, and relocations, as well as corporate real estate projects
• Support of global voice infrastructure, including incident, problem, and change management
• Expertise in Cisco Unified Call Manager (CUCM) version 12.x or later, including IP endpoints, Cisco Jabber, and Jabber Mobile
• Extensive knowledge of voice technologies, including packetized voice and related protocols such as SIP, MGCP, and ISDN, as well as session management and call routing
• A minimum of five years working with enterprise voice and data systems
• CCNP Collaboration-level knowledge of Cisco technologies (certification preferred but not required)
• Level 3 troubleshooting, analysis, and remediation capabilities
• Support for Level 1 and Level 2 teams through incident escalations
• Ability to communicate effective with business units during projects and incident response
• Participation in operational acceptance of new deployments and creation of technical documentation for the as-built environment
• Experience tracking work activities in the ServiceNow ticketing system
• Participation in vendor management and governance processes

Your Profile

Essential skills/knowledge/experience:

• A confident and articulate self-starter, capable of independent initiative
• A collaborative team player with strong commitment and enthusiasm
• Ability to thrive in high-pressure environments while managing multiple tasks simultaneously
• Excellent attention to detail and strong organizational skills
• Effective time management skills, with the ability to prioritize tasks and consistently meet deadlines across multiple projects
• Willingness to work Friday evenings and Saturdays during installation phases

Desirable skills/knowledge/experience:

• Bachelor’s degree
• Experience with Cisco UCCX
• Experience with Avaya Session Manager
• Familiarity with IPC and Private Wires