Senior Cisco Voice Engineer — CUCM & Jabber (Glasgow Onsite)

LA International Computer Consultants Ltd; Glasgow; On-site; GBP 65,000 - 111,000; Full time

Job summary

LA International Computer Consultants Ltd is seeking a Cisco Voice SME to join a major project in Glasgow. The role involves planning, installing and supporting voice infrastructure for a new office tower, including CUCM 12.x, IP endpoints, Jabber, and related voice technologies.

The position requires availability for weekends during installation phases and ongoing support after go-live. We welcome a candidate with at least five years in enterprise voice, CCNP Collaboration knowledge, and strong

Qualifications

• Five+ years enterprise voice experience is required.
• Strong CUCM and Cisco Voice knowledge with Jaber/ Jabber mobile familiarity.
• CCNP Collaboration welcome; ability to lead incidents and changes.

Responsibilities

• Plan, coordinate and install voice infrastructure for office projects.
• Support global voice infrastructure including incident, problem and change management.
• Lead on-site voice/data hardware setup and cabling for new office tower.
• Provide Level 3 troubleshooting and mentor L1/L2 teams.
• Create technical documentation and participate in deployments acceptance.

Skills

CUCM 12.x+

Cisco Voice

Voice tech

CCNP Collaboration

Incident management

L3 support

ServiceNow

Tools

Cisco UCCX

Avaya Session Manager

IPC/Private Wires

Job description

LA International Computer Consultants Ltd is seeking a Cisco Voice SME to join a major project in Glasgow. The role involves planning, installing and supporting voice infrastructure for a new office tower, including CUCM 12.x, IP endpoints, Jabber, and related voice technologies.

The position requires availability for weekends during installation phases and ongoing support after go-live. We welcome a candidate with at least five years in enterprise voice, CCNP Collaboration knowledge, and strong