Voice & Network Engineer

IMT Resourcing Solutions Ltd; Cheltenham; Hybride; GBP 39 000 - 55 000; Plein temps

Résumé du poste

IMT Resourcing Solutions Ltd is recruiting a Voice & Network Engineer for a Cheltenham-based role with hybrid working. You will support enterprise voice systems, CUCM, Cisco Unity, and Teams, while expanding your networking skills across LAN/WAN, routing, switching and firewalls.

You'll join a collaborative team, handling day-to-day operations and project work, contributing to reliability and continuous improvement, with a salary up to £55,000 and hybrid flexibility in Cheltenham.

Qualifications

• Hands-on CUCM and Cisco Unity experience.
• Experience with Microsoft Teams and unified communications.
• Solid SIP/VoIP and voice networking knowledge.
• Ability to troubleshoot complex voice infrastructure issues.

Responsabilités

• Provide technical support and maintenance for enterprise voice and UC systems.
• Support CUCM, Cisco Unity and Microsoft Teams environments.
• Investigate and resolve voice incidents to minimise service disruption.
• Support SIP connectivity, call routing and voice networking.
• Work with network engineers on LAN/WAN, routing, switching and firewall tech.
• Contribute to config, monitoring and optimisation of network infra.
• Participate in BAU, upgrades and technical improvement projects.
• Collaborate with internal teams and third-party suppliers.
• Take part in on-call rota for critical incidents.

Connaissances

CUCM

Cisco Unity

Microsoft Teams

SIP VoIP

LAN/WAN

Routing

Firewall

Troubleshooting

Collaboration

Outils

SolarWinds

Description du poste

Voice & Network Engineer

Location: Cheltenham, Gloucestershire - Hybrid Working

Salary: Up to £55,000 per annum

Job Type: Permanent

Working Pattern: Hybrid, 37 hours per week

The Opportunity

Our client, a leading organisation in Cheltenham, is looking for an experienced Voice & Network Engineer to join its established infrastructure team.

This is an excellent opportunity for an engineer with strong Cisco voice experience who wants to broaden their technical knowledge across enterprise networking, security and wider infrastructure technologies.

You’ll play a key role in supporting and maintaining business‑critical voice systems, whilst developing your exposure to LAN, WAN, firewalls and wider network infrastructure.

Working within a close‑knit team of experienced engineers, you’ll contribute to both day‑to‑day operational support and technical projects in an environment where reliability, collaboration and continuous improvement are key.

What You’ll Be Doing

• Provide technical support, troubleshooting and maintenance across enterprise voice and unified communications systems.
• Support and administer Cisco Unified Communications Manager (CUCM), Cisco Unity and Microsoft Teams environments.
• Investigate and resolve complex voice‑related incidents, ensuring minimal disruption to critical services.
• Support SIP connectivity, call routing and wider voice networking technologies.
• Work alongside experienced network engineers to develop your understanding of LAN, WAN, routing, switching and firewall technologies.
• Contribute to the configuration, maintenance, monitoring and optimisation of network infrastructure.
• Participate in BAU activities, infrastructure upgrades and technical improvement projects.
• Collaborate with internal teams and third‑party suppliers to troubleshoot and resolve technical issues.
• Participate in an on‑call rota, providing support for critical incidents across the wider network estate.

What We’re Looking For

We’re particularly interested in speaking with engineers who have a strong background in enterprise voice technologies and a genuine interest in expanding their networking expertise.

Essential Experience

• Strong hands‑on experience with Cisco Call Manager (CUCM) and Cisco Unity.
• Experience supporting Microsoft Teams and unified communications environments.
• Good understanding of SIP, VoIP and voice networking technologies.
• Experience troubleshooting complex voice infrastructure issues.
• Working knowledge of LAN/WAN technologies and general networking principles.
• An understanding of routing, switching and firewall technologies, with a willingness to develop further.
• Strong analytical and troubleshooting skills.
• A collaborative approach and genuine enthusiasm for learning new technologies.

Desirable Experience

• Cisco UCCE or wider Cisco collaboration technologies.
• Cisco routing and switching.
• Firewalls including Cisco, Palo Alto or Check Point.
• Cisco ISE, 802.1X or network access control.
• Cisco wireless networking.
• SolarWinds or similar network monitoring tools.
• Formal certifications are not essential. Practical technical experience, problem‑solving ability and the right attitude are more important.

What Makes Someone Successful Here?

• Enjoy getting to the root cause of technical problems rather than simply applying fixes.
• Take ownership of issues and proactively investigate solutions.
• Are comfortable working across different technologies and learning from colleagues.
• Communicate clearly and enjoy contributing to a collaborative team.
• Want to continue developing your technical expertise beyond your core specialism.

Why Join?

• Broaden your technical expertise: Gain exposure to networking, wireless, cloud and security technologies alongside your core voice responsibilities.
• Work with business‑critical systems: Support infrastructure where availability and reliability are essential.
• Experienced and supportive team: Join a collaborative group of engineers who share knowledge and support one another.
• A balance of BAU and project work: Contribute to technical improvements, upgrades and wider infrastructure projects.
• Hybrid working and competitive salary: Enjoy hybrid working from Cheltenham, with a salary of up to £55,000.