Cisco Collaboration & Video Conferencing Engineer

Gramian Consulting Group

Stevenage

On-site

GBP 60,000 - 85,000

Part time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Gramian Consulting Group is seeking an experienced Cisco Collaboration & Video Conferencing Engineer for a short-term contract. The role focuses on Level 2 incident resolution, troubleshooting Cisco telephony and video systems, and coordinating with local teams in Stevenage, UK, as part of a multi-location delivery model.

Responsibilities include maintaining endpoints, supporting CMS/Expressway, and participating in upgrades and project work.

Qualifications

Strong hands-on expertise across Cisco video conferencing, endpoints, telephony, SIP/H.323, and collaboration infrastructure.
Experience in Level 2 operational support, troubleshooting, and vendor escalation.
Experience with Cisco CMS, Expressway, B2B, and MRA environments.

Responsibilities

Resolve Level 2 incidents across Cisco telephony and video-conferencing environments.
Troubleshoot conferencing hardware, endpoints, peripherals, and collaboration applications.
Support Cisco CMS, Expressway, B2B, and Mobile & Remote Access (MRA) environments.
Maintain Cisco video endpoints including Room, SX, Personal, EQ, Webex, and Board series.
Monitor infrastructure health and proactively identify operational issues.
Participate in telephony and video-conferencing projects and upgrades.
Respond to customer escalations and coordinate complex issue resolution.
Escalate technical issues to vendors and Level 3 support when required.
Support operations teams on an ad hoc basis.
Coordinate the local team and promote knowledge sharing across the function.
Advanced hands-on experience with Cisco video conferencing, including CMS, Expressway, B2B, and MRA.
Strong knowledge of Cisco telephony components and video codecs.