Cisco Telephony & Videoconferencing Engineer

eTeam; Stevenage; On-site; GBP 60,000 - 90,000; Full time

Job summary

eTeam in Stevenage is seeking a Cisco Telephony & Videoconferencing Engineer for a 100% onsite role. Duration through 31/12/2027 with an Active SC Clearance requested to support Capgemini engagements.

You will lead Cisco telephony and video projects, perform complex incident resolution, and ensure knowledge transfer to technicians. Strong CUCM/Unity and CMS/TMS experience is essential.

Qualifications

• 5+ years in a Cisco environment with telephony and video conferencing expertise.
• Strong knowledge of Cisco Telephony environment v12.5 (CUCM, Unity Connection, Jabber, IPPhone).
• Experience with Cisco Video (CMS, endpoints, TMS).
• Familiarity with VMware suite v7/v8 and SIP/H.323 protocols.
• Hands-on experience with WAN/LAN networks and security is a plus.

Responsibilities

• Lead and implement Cisco Telephony and Videoconferencing projects.
• Occasionally assist L1/L2 operations and complex incident resolution.
• Manage major incidents: qualification, action plan, resolution, RCA, knowledge transfer.
• Transfer skills to technicians and engineers and update documentation.
• Respond to customer requests in coordination with Capgemini Team Leader/SDM.
• Update HLD & LLD and related procedures; perform hardware and configuration tests.

Skills

Cisco Telephony

Video Conferencing

CUCM & Unity

SIP/H.323

VMware v7/v8

Video endpoints & TMS

Tools

Kurmi

Telisca

Prognosis

PeterConnects

Job description

Role Title: Cisco Telephony & Videoconferencing Engineer

Location: Stevenage Hertfordshire -100% onsite

Duration: 31/12/2027

Clearance Required: Active SC Clearance

Role Description:

• Participate, lead and implement Cisco Telephony & Videoconferencing Projects.
• Occasionally assist operational teams (L1 & L2). Oriented to complex incident resolution
• Major incident (qualification, action plan, resolution, RCA, knowledge)
• Ensure the transfer of skills to technicians and engineers.
• Respond to specific customer requests in coordination with the Capgemini Team Leader/SDM.
• Update technical documentation (HLD & LLD) and procedures.
• Perform hardware & configuration tests.

Skills:

• CISCO environment at least 5 years of experience.
• Good knowledge of the Cisco telephony and video conferencing environment.
• Knowledge of Cisco Telephony environment v12.5: (CUCM, Unity Connection, Jabber, IPPhone, ...)
• Knowledge of Cisco Video conferencing: CMS, and Cisco video conferencing (endpoints, TMS, ...)
• Knowledge of the VMware suite v7/v8.
• Mastery of SIP/H323 protocols.

Extra Knowledge is a plus:

• Kurmi, Telisca, Real Time Monitoring tool, Prognosis, PeterConnects ecosystems
• Knowledge of WAN/LAN networks and security.
• Systems administration and PC environment would be a plus