Cisco Telephony & Video Conferencing Team Lead

undisclosed; Stevenage; On-site; GBP 190,000 - 210,000; Full time

Job summary

undisclosed in Stevenage, Hertfordshire, is seeking a Cisco Telephony & Video Conferencing Team Lead for a contract role running to 31 December 2027. Fully onsite, five days a week, rate up to £869.40 per day (Umbrellainside, IR35).

Active SC clearance and Sole UK National is required. You will lead the Cisco Video Conferencing and Telephony team, manage incidents (L2), support hardware and software, drive projects, and mentor the local team.

Qualifications

• Advanced knowledge of Cisco video conferencing systems (CMS, Expressways, MRA)
• Strong experience with Cisco Telephony (CUCM, Unity Connection, Jabber)
• Proven people management and team leadership skills

Responsibilities

• Resolve Level 2 Telephony / Video Conferencing incidents
• Support hardware or application troubleshooting
• Respond to customer escalations
• Participate in Telephony / Videoconferencing projects
• Assist the operations teams on an ad hoc basis
• Ensure the sanity of the Telephony / Videoconferencing infrastructure
• Management of the local team and sharing of skills
• Vendor & L3 escalations when needed

Skills

Cisco video conferencing

Cisco Telephony (CUCM)

Team leadership

Expressways

CMS

VMware

Security & encryption

Tools

CMS

Cisco Expressways

Unity Connection

Jabber

Cisco SBS

VMware

Job description

Role Title: Cisco Telephony & Video Conferencing Team Lead

Duration: contract to run until 31/12/2027

Location: Stevenage, Hertfordshire. Fully onsite, 5 days per week

Rate: up to £869.40 p/d Umbrellainside IR35

Clearance required: Active SC Clearance and Sole UK National

• Advanced knowledge & Hands on Cisco video conferencing (CMS, Expressways, B2B, MRA)
• Advanced knowledge & Hands on Cisco VC Endpoints different models (Room, SX,personal, EQ , Webex & Board series)
• Advanced knowledge & Hands on room peripherals (room navigators,barco, Displays)
• Advanced knowledge of video codecs & Encryption algorithms
• Advanced knowledge of Cisco Telephony (CUCM, Unity Connection, Jabber, Cisco SBS, TRP)
• Good knowledge of licensing models & certificates.
• Good knowledge of SIP/H323 protocols, security as well as system administration.
• Knowledge of VMware
• Team Management/ People Skills....etc

Responsibilities:

• Resolve Level 2 Telephony / Video Conferencing Oriented Incidents
• Support hardware or application tshooting.
• Respond to customer escalations
• Participate in Telephony / Videoconferencing Projects
• Assist the operations teams on an ad hoc basis.
• Ensure the sanity of the Telephony / Videoconferencing infrastructure.
• Management of the local team and sharing of skills.
• Vendor & L3 escalations when needed.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!