Cisco Telephony & Videoconferencing Engineer

Whitehall Resources; Stevenage; On-site; GBP 101,000 - 138,000; Full time

Job summary

Whitehall Resources is seeking an experienced Cisco Telephony & Videoconferencing Engineer to work with a key client in Stevenage. The role is 100% onsite and requires ACTIVE SC Clearance and IR35 compliance.

You will lead Cisco Telephony and Videoconferencing projects, assist L1–L2 support, manage major incidents, update HLD/LLD documentation, and ensure knowledge transfer to technicians.

Qualifications

• 5+ years of experience in Cisco Telephony and video conferencing environments.
• Active SC clearance required for UK client engagement.
• Role is 100% onsite in Stevenage and falls inside IR35.

Responsibilities

• Participate, lead and implement Cisco Telephony & Videoconferencing projects.
• Occasionally assist L1 & L2 operations; focus on complex incident resolution.
• Major incident management from qualification to RCA and knowledge transfer.
• Update technical documentation (HLD & LLD) and procedures.
• Perform hardware and configuration tests.

Skills

Cisco Telephony

Video Conferencing

CUCM & Unity

SIP/H.323

VMware v7/8

Endpoints & TMS

Networking & Security

English Proficiency

Tools

Kurmi

Telisca

Real Time Monitoring

Prognosis

PeterConnects

Job description

Cisco Telephony & Videoconferencing Engineer

Whitehall Resources currently require an experienced Cisco Telephony & Videoconferencing Engineer to work with a key client based in Stevenage.

Please note this role falls INSIDE IR35 and requires ACTIVE SC Clearance

This role is 100% onsite in Stevenage

Role Description:

• Participate, lead and implement Cisco Telephony & Videoconferencing Projects.
• Occasionally assist operational teams (L1 & L2). Oriented to complex incident resolution
• Major incident (qualification, action plan, resolution, RCA, knowledge)
• Ensure the transfer of skills to technicians and engineers.
• Respond to specific customer requests in coordination with the Capgemini Team Leader/SDM.
• Update technical documentation (HLD & LLD) and procedures.
• Perform hardware & configuration tests.

Skills:

• CISCO environment at least 5 years of experience.
• Good knowledge of the Cisco telephony and video conferencing environment.
• Knowledge of Cisco Telephony environment v12.5: (CUCM, Unity Connection, Jabber, IPPhone, ...)
• Knowledge of Cisco Video conferencing: CMS, and Cisco video conferencing (endpoints, TMS, ...)
• Knowledge of the VMware suite v7/v8.
• Mastery of SIP/H323 protocols.
• Extra Knowledge is a plus:
• Kurmi, Telisca, Real Time Monitoring tool, Prognosis, PeterConnects ecosystems
• Knowledge of WAN/LAN networks and security.
• Systems administration and PC environment would be a plus
• English mandatory: International environment so a good level of English is necessary (read, spoken and written).