Cisco Telephony & Videoconferencing Engineer

undisclosed; Stevenage; On-site; GBP 148,000 - 160,000; Full time

Job summary

undisclosed is seeking a Cisco Telephony & Videoconferencing Engineer in Stevenage, Hertfordshire for a contract running until 31 December 2027. The role is fully onsite, 5 days per week, with a daily rate up to £869.40.

You will lead Cisco Telephony and Video Conferencing projects, support L1/L2 operations, drive major incident response, update HLD/LLD documentation, and ensure knowledge transfer to technicians. Active SC clearance and Sole UK National status are required.

Qualifications

• 5+ years of experience in Cisco telephony and video environments.
• Experience with CUCM, Unity Connection, Jabber, IPPhone.
• Knowledge of Cisco Video Conferencing (CMS, endpoints, TMS).
• VMware v7/v8 proficiency and SIP/H.323 mastery.

Responsibilities

• Lead and implement Cisco Telephony & Videoconferencing projects.
• Assist L1/L2 operations and complex incident resolution.
• Manage major incident lifecycle: qualification, action plan, resolution, RCA, knowledge transfer.
• Update HLD/LLD documentation and procedures.
• Perform hardware and configuration tests.

Skills

Cisco telephony

Video conferencing

CUCM

Unity Connection

Jabber

IPPhone

SIP/H.323

VMware

Documentation

Incident resolution

Tools

Kurmi

Telisca

Real Time Monitoring

Prognosis

PeterConnects

Job description

Role Title: Cisco Telephony & Videoconferencing Engineer

Duration: contract to run until 31/12/2027

Location: Stevenage, Hertfordshire. Fully onsite, 5 days per week

Rate: up to £869.40 p/d Umbrellainside IR35

Clearance required: Active SC Clearance and Sole UK National

• Participate, lead and implement Cisco Telephony & Videoconferencing Projects.
• Occasionally assist operational teams (L1 & L2). Oriented to complex incident resolution
• Major incident (qualification, action plan, resolution, RCA, knowledge)
• Ensure the transfer of skills to technicians and engineers.
• Respond to specific customer requests in coordination with the Capgemini Team Leader/SDM.
• Update technical documentation (HLD & LLD) and procedures.
• Perform hardware & configuration tests.

Skills:

• CISCO environment at least 5 years of experience.
• Good knowledge of the Cisco telephony and video conferencing environment.
• Knowledge of Cisco Telephony environment v12.5: (CUCM, Unity Connection, Jabber, IPPhone)
• Knowledge of Cisco Video conferencing: CMS, and Cisco video conferencing (endpoints, TMS)
• Knowledge of the VMware suite v7/v8.
• Mastery of SIP/H323 protocols.

Extra Knowledge is a plus:

• Kurmi, Telisca, Real Time Monitoring tool, Prognosis, PeterConnects ecosystems
• Knowledge of WAN/LAN networks and security.
• Systems administration and PC environment would be a plus
• Sense of service
• Rigorous
• Curious

English mandatory: International environment so a good level of English is necessary (read, spoken and written)

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!