Cisco Telephony & Videoconferencing Engineer - Stevenage
Experis - ManpowerGroup
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Job summary
Experis - ManpowerGroup is seeking a Cisco Telephony & Videoconferencing Engineer for a contract role based in Stevenage. The role requires onsite work five days a week and active SC clearance.
You will lead projects, assist operations at L1/L2, manage major incidents, perform problem management, and ensure knowledge transfer to technicians while updating HLD/LLD documents. The candidate should have extensive Cisco telephony and video conferencing experience, including CUCM, Unity Connection,
Qualifications
- Cisco environment with 5+ years of experience.
- Strong knowledge of Cisco telephony and video conferencing.
- Experience with Cisco Telephony v12.5: CUCM, Unity Connection, Jabber, IPPhone.
- Knowledge of Cisco Video conferencing CMS, endpoints, TMS.
- Experience with VMware suite v7/v8.
- Proficient with SIP and H.323 protocols.
Responsibilities
- Lead and implement Cisco Telephony & Videoconferencing projects.
- Support L1/L2 operations and assist incident resolution.
- Handle major incidents: qualification, action plan, RCA, knowledge transfer.
- Perform problem management and root cause analysis.
- Update and maintain high level and low level design docs.
- Coordinate with Capgemini Team Leader/SDM on customer requests.
- Respond to specific customer requests and ensure smooth handovers.
Skills
Tools
Job description
Experis - ManpowerGroup is seeking a Cisco Telephony & Videoconferencing Engineer for a contract role based in Stevenage. The role requires onsite work five days a week and active SC clearance.
You will lead projects, assist operations at L1/L2, manage major incidents, perform problem management, and ensure knowledge transfer to technicians while updating HLD/LLD documents. The candidate should have extensive Cisco telephony and video conferencing experience, including CUCM, Unity Connection,
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