Cisco Telephony & VC Team Lead – Onsite Stevenage

Experis; Stevenage; On-site; GBP 60,000 - 90,000; Full time

Job summary

Experis is seeking a Cisco Telephony & Video Conferencing Team Lead to drive and deliver advanced voice and video collaboration services on-site in Stevenage. The role is contract-based until 31 December 2027, requiring active SC clearance and sole UK national status.

You will lead a local team, manage incidents, and partner with vendors on complex Telephony/VC initiatives. The position demands extensive experience with Cisco CUCM, Jabber, Unity, CMS/Expressways, and room endpoints, with a focus

Qualifications

• Hands-on Cisco video conferencing (CMS, Expressways, B2B, MRA).
• Advanced Cisco telephony knowledge (CUCM, Unity, Jabber).
• Strong understanding of licensing models & certificates.

Responsibilities

• Resolve Level 2 Telephony / Video Conferencing incidents.
• Support hardware or application troubleshooting.
• Respond to customer escalations.
• Participate in Telephony / Videoconferencing projects.
• Assist operations on an ad hoc basis.
• Ensure the integrity of the Telephony/VC infrastructure.
• Manage the local team and share skills.
• Handle vendor and L3 escalations when needed.

Skills

Cisco VC

Cisco CUCM

Video endpoints

SIP H.323

VMware

Team management

Expressways

CMS

Licensing models

Tools

Cisco CMS

Cisco Expressways

Job description

Experis is seeking a Cisco Telephony & Video Conferencing Team Lead to drive and deliver advanced voice and video collaboration services on-site in Stevenage. The role is contract-based until 31 December 2027, requiring active SC clearance and sole UK national status.

You will lead a local team, manage incidents, and partner with vendors on complex Telephony/VC initiatives. The position demands extensive experience with Cisco CUCM, Jabber, Unity, CMS/Expressways, and room endpoints, with a focus