Network Team Lead

Cisco Systems Inc; City Of London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Cisco Systems Inc is seeking an experienced Cisco Telephony & Videoconferencing Team Lead in City of London to own delivery, support and continuous improvement of our Cisco Collaboration services. This role blends hands-on technical work with people leadership to ensure reliable, scalable telephony and video environments for global clients.

You will design through implementation, lead major incidents, mentor engineers, and collaborate with customers and internal teams to uphold technical

Qualifications

• 5+ years in Cisco Unified Communications and Collaboration environments.
• Strong expertise in CUCM, Unity Connection, Jabber, and Cisco telephony.
• Experience leading technical teams and service delivery initiatives.
• Fluent English, written and spoken.

Responsibilities

• Lead and mentor a team of engineers and technicians.
• Act as the senior technical escalation point for complex incidents and major outages.
• Lead Cisco Telephony and Videoconferencing projects from design through implementation.
• Drive Major Incident, Problem Management, and Root Cause Analysis activities.
• Collaborate with customers, Service Delivery Managers, and technical teams to deliver high-quality services.
• Ensure knowledge transfer, technical standards, and operational excellence across the team.
• Maintain and review HLDs, LLDs, procedures, and technical documentation.
• Oversee testing, validation, and implementation of hardware and configurations.

Skills

CUCM

Unity Connection

Jabber

Cisco IP Phones

CMS

TMS

Video Endpoints

SIP & H.323

VMware v7/v8

Team Leadership

Fluent English

Job description

We are looking for an experienced Cisco Telephony & Videoconferencing Team Lead to lead the delivery, support, and continuous improvement of our Cisco Collaboration environment. This role combines hands-on technical expertise with team leadership, taking ownership of Cisco telephony and video conferencing services in a global, customer-focused environment.

Key Responsibilities

• Lead and mentor a team of engineers and technicians.
• Act as the senior technical escalation point for complex incidents and major outages.
• Lead Cisco Telephony and Videoconferencing projects from design through implementation.
• Drive Major Incident, Problem Management, and Root Cause Analysis activities.
• Collaborate with customers, Service Delivery Managers, and technical teams to deliver high-quality services.
• Ensure knowledge transfer, technical standards, and operational excellence across the team.
• Maintain and review HLDs, LLDs, procedures, and technical documentation.
• Oversee testing, validation, and implementation of hardware and configurations.

Essential Skills & Experience

• 5+ years experience in Cisco Unified Communications and Collaboration environments.
• Strong expertise in: Cisco Unified Communications Manager (CUCM)
• Strong expertise in: Unity Connection
• Strong expertise in: Jabber
• Strong expertise in: Cisco IP Phones
• Strong expertise in: Cisco Meeting Server (CMS)
• Strong expertise in: Cisco TelePresence Management Suite (TMS)
• Strong expertise in: Cisco Video Endpoints
• Strong knowledge of SIP and H.323 protocols.
• Experience with VMware v7/v8.
• Proven experience leading technical teams, projects, or service delivery activities.
• Fluent English (written and spoken).

Desirable Skills

• Kurmi, Telisca, RTMT, Prognosis, PeterConnects WAN/LAN networking and security Systems administration and desktop environments

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

TPBN1_UKTJ