Network Team Lead

Cisco Systems Inc; Watford; On-site; GBP 90,000 - 110,000; Full time

Job summary

Cisco Systems Inc is seeking an experienced Team Lead to own delivery, support and improvement of the Cisco Collaboration environment. You will combine hands-on technical work with team leadership, guiding telephony and video services across a global, customer-focused setup.

The role requires senior expertise in Cisco UC, CMS, TMS and related endpoints, with a track record of leading teams and major incidents. Fluency in English is essential.

Qualifications

• 5+ years experience in Cisco Unified Communications and Collaboration environments.
• Strong expertise in CUCM,Unity Connection,Jabber, CMS, TMS and video endpoints.
• Solid knowledge of SIP and H.323 protocols.
• Experience with VMware v7/v8.
• Proven experience leading technical teams, projects, or service delivery.
• Fluent English (written and spoken).

Responsibilities

• Lead and mentor a team of engineers and technicians.
• Senior escalation point for complex incidents and outages.
• Lead Cisco Telephony and Videoconferencing projects from design to implementation.
• Drive Major Incident, Problem Management, and RCAs.
• Collaborate with customers, Service Delivery Managers, and technical teams.
• Ensure knowledge transfer, standards, and operational excellence.
• Maintain and review HLDs, LLDs, procedures and tech docs.
• Oversee testing, validation and implementation of hardware and configurations.

Skills

Cisco CUCM

Unity Connection

Jabber

CMS

TMS

Video Endpoints

SIP & H.323

VMware v7/v8

Tools

VMware v7/v8

Cisco Video Endpoints

CMS

Job description

Job Description

We are looking for an experienced Cisco Telephony & Videoconferencing Team Lead to lead the delivery, support, and continuous improvement of our Cisco Collaboration environment. This role combines hands-on technical expertise with team leadership, taking ownership of Cisco telephony and video conferencing services in a global, customer-focused environment.

Key Responsibilities

• Lead and mentor a team of engineers and technicians.
• Act as the senior technical escalation point for complex incidents and major outages.
• Lead Cisco Telephony and Videoconferencing projects from design through implementation.
• Drive Major Incident, Problem Management, and Root Cause Analysis activities.
• Collaborate with customers, Service Delivery Managers, and technical teams to deliver high-quality services.
• Ensure knowledge transfer, technical standards, and operational excellence across the team.
• Maintain and review HLDs, LLDs, procedures, and technical documentation.
• Oversee testing, validation and implementation of hardware and configurations.

Essential Skills & Experience

• 5+ years experience in Cisco Unified Communications and Collaboration environments.
• Strong expertise in: Cisco Unified Communications Manager (CUCM) Unity Connection Jabber Cisco IP Phones Cisco Meeting Server (CMS) Cisco TelePresence Management Suite (TMS) Cisco Video Endpoints
• Strong knowledge of SIP and H.323 protocols.
• Experience with VMware v7/v8.
• Proven experience leading technical teams, projects, or service delivery activities.
• Fluent English (written and spoken).

Desirable Skills

• Kurmi
• Telisca
• RTMT
• Prognosis
• PeterConnects WAN/LAN networking and security
• Systems administration and desktop environments

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.