Cinema Manager: Lead Guest Experience & Ops

Showcase Cinemas; Reading; Hybride; GBP 28 000 - 36 000; Plein temps

Résumé du poste

Showcase Cinemas in Reading is seeking a passionate Manager to lead the cinema Management Team. You will inspire and support your crew to deliver exceptional guest experiences, maximise sales, and ensure the smooth day-to-day operation of the theatre.

From opening to closing, you will create a welcoming, safe, and engaging environment while ensuring every team member enjoys being part of the show. Previous supervisory or management experience in hospitality or leisure is essential.

Qualifications

• Proven supervisory or management experience in hospitality, retail or leisure.
• Confident communicator with strong leadership and a positive attitude.
• Knowledge of Health & Safety legislation and compliance.
• Ability to thrive in a fast-paced, guest-facing environment.
• Pass a criminal record check.
• Flexible with evenings, weekends and holidays.

Responsabilités

• Lead and motivate your team to deliver outstanding customer service on every shift.
• Manage daily cinema operations—from guest flow to on-screen presentations and compliance.
• Handle key-holding responsibilities and operate the cinema independently when required.
• Drive commercial success through merchandising, product availability and service quality.
• Manage cash handling, stock control and costs in line with budgets.
• Support recruitment, training and development of team members.
• Ensure compliance with Food Hygiene, Licensing, BBFC, GDPR and Health & Safety.
• Be a visible, proactive leader on the floor, making guest-centered decisions.

Connaissances

Supervisory experience

Leadership skills

Health & Safety knowledge

Customer service focus

Problem solving

Flexible schedule

Outils

TMS/KDMs knowledge

Description du poste

Showcase Cinemas in Reading is seeking a passionate Manager to lead the cinema Management Team. You will inspire and support your crew to deliver exceptional guest experiences, maximise sales, and ensure the smooth day-to-day operation of the theatre.

From opening to closing, you will create a welcoming, safe, and engaging environment while ensuring every team member enjoys being part of the show. Previous supervisory or management experience in hospitality or leisure is essential.