Flexible Cinema Guest Experience Lead

Showcase Cinemas; Paisley; On-site; GBP 20,000 - 28,000; Part time

Benefits offered by this job

4 free cinema tickets per week

30% discount on food and drinks

5.6 weeks holiday incl. bank holidays

Competitions and incentives

Free parking

Pension

Employee Assistance Programme

Job summary

Showcase Cinemas is seeking a part-time Guest Experience Manager to lead the cinema team and shape the guest experience. You will manage shifts, coach staff, and ensure a welcoming environment with a strong focus on service quality and safety.

You will work on a flexible schedule, including evenings and weekends, to cover 364 open days per year and deliver outstanding experiences to guests and friends of the cinema.

Qualifications

• Experience in a supervisory or leadership role in cinema, hospitality, or retail.
• Strong focus on customer service excellence and guest experience.
• Excellent interpersonal and communication skills; ability to work under pressure.

Responsibilities

• Lead and shape the cinema experience for guests, driving exceptional service.
• Manage shifts and guide a team to deliver high service standards.
• Coach and develop team members; ensure health and safety compliance.

Skills

Leadership

Guest service

Team management

Communication

Health & safety

Job description

Showcase Cinemas is seeking a part-time Guest Experience Manager to lead the cinema team and shape the guest experience. You will manage shifts, coach staff, and ensure a welcoming environment with a strong focus on service quality and safety.

You will work on a flexible schedule, including evenings and weekends, to cover 364 open days per year and deliver outstanding experiences to guests and friends of the cinema.