Cinema Experience Lead — Create Memorable Guest Moments

Odeon Cinemas Ltd; Greater London; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

Odeon Cinemas Ltd in the United Kingdom is seeking a Cinema Experience Manager to lead and energize the team that delivers memorable cinema moments. You’ll support the Cinema Manager in ensuring smooth operations during screenings, events, and peak periods, while upholding safety, service, and cleanliness standards.

You’ll motivate hosts, oversee guest experience across all areas including retail and ushering, and coach staff to build confidence and progression.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• A supportive, people-first leadership style.
• Strong communication and problem-solving skills.
• High standards of safety, service, and operational delivery.
• Flexibility to work evenings, weekends, and late nights.
• A safe way to travel to and from late shifts.

Responsibilities

• Leading and motivating Cinema Hosts throughout each shift.
• Overseeing guest experience across all areas; retail, ticketing and ushering.
• Delivering excellent service during busy showings and peak film releases.
• Maintaining high standards across safety, cleanliness, compliance, and food handling.
• Running shift briefings and making on shift- operational decisions.
• Coaching team members to build skills, confidence, and progression.
• Identifying opportunities to improve processes and guest satisfaction.

Skills

Leadership

Communication

Problem solving

Safety standards

Flexibility

Job description

Odeon Cinemas Ltd in the United Kingdom is seeking a Cinema Experience Manager to lead and energize the team that delivers memorable cinema moments. You’ll support the Cinema Manager in ensuring smooth operations during screenings, events, and peak periods, while upholding safety, service, and cleanliness standards.

You’ll motivate hosts, oversee guest experience across all areas including retail and ushering, and coach staff to build confidence and progression.